What Is Co-Managed IT—and Why Ohio SMBs Are Making the Switch

What Is Co-Managed IT?

Co-Managed IT is a flexible IT support model that blends your internal IT team with the resources, tools, and expertise of a Managed Services Provider (MSP). It’s designed for businesses that already have internal IT staff but need additional support, scalability, or specialized knowledge—without replacing their in-house team.

Instead of an all-or-nothing approach, co-managed IT is collaborative by design. It allows you to offload routine tasks, shore up weak points, and fill skill gaps—while your internal team stays focused on strategic initiatives or business-specific systems.

How Co-Managed IT Compares to Other Mode
Feature	In-House Only	Fully Outsourced IT	Co-Managed IT (Hybrid)
Who Manages IT?	Internal team	Third-party provider	Shared between in-house IT and MSP
Staffing Costs	High (full salaries + benefits)	Fixed monthly fee	Moderate – internal + fixed MSP support
Support Availability	Limited to business hours	24/7 typically available	24/7 coverage via MSP
Scalability	Difficult and expensive	High	High, flexible based on need
Control Over Systems	Full control	Limited	Shared control, full visibility
Security & Compliance	Internal responsibility	Handled by MSP	Shared responsibility, with MSP oversight
Best For	Large enterprises with deep IT budgets	SMBs with no IT staff	SMBs with 1–2 IT people needing help to scale, secure, or streamline IT

Key Characteristics of Co-Managed IT Services

• Custom Support Plans – You choose which tasks to keep in-house and which to delegate.
• Tool Access – MSPs often bring enterprise-grade tools for monitoring, security, backups, and ticketing.
• Skill Augmentation – Gain access to cybersecurity experts, compliance specialists, and 24/7 support staff.
• No Loss of Control – Your IT manager remains in charge; the MSP supports—not replaces—them.
• Fast Response Times – When your internal team is unavailable, the MSP fills the gap immediately.

Security & Compliance – Co-managed IT providers help maintain frameworks like HIPAA, PCI DSS, NIST, and CMMC.

Why It’s Popular With Mid-Sized Companies

Most SMBs don’t need (or can’t afford) a full-scale IT department. At the same time, relying solely on a break-fix technician or overstretching one internal IT hire can lead to burnout, bottlenecks, or overlooked security gaps.

Co-managed IT services solve this problem by filling in the gaps—whether it’s covering for vacations, handling ticket overflow, deploying patches and backups, or supporting strategic projects like cloud migration or compliance audits.

In Summary

Co-managed IT offers the best of both worlds:

• Your team stays in control
  
• You gain access to expert support and scalable resources
  
• You fill technical and compliance gaps—without overspending on full-time hires
  

This hybrid model is increasingly common among growing businesses in Ohio looking for affordable, high-performance IT support that evolves with their needs.

Why Businesses Outsource or Co-Manage IT

For many small and mid-sized businesses, managing IT internally can be both costly and inefficient. Hiring, training, and retaining qualified IT staff comes with high overhead, and even then, a small team may struggle to keep up with evolving cybersecurity threats, compliance requirements, and infrastructure demands.

This is where outsourced or co-managed IT becomes not just a cost-saving strategy—but a business enabler.

The Hidden Costs of an In-House-Only IT Model

Building a full in-house IT department requires more than just one technician. You need specialized roles for security, compliance, cloud, networking, and end-user support. Most SMBs simply don’t have the headcount, budget, or bandwidth for that level of staffing.

Sample IT Staffing Cost Breakdown (U.S. Averages)
Role	Avg. Annual Salary	Role Description
IT Manager	$115,000	Oversees infrastructure, strategy, and team coordination
Systems Administrator	$85,000	Manages servers, networks, and IT infrastructure
Help Desk Support	$55,000	Handles tickets, end-user troubleshooting
Cybersecurity Analyst	$102,000	Monitors threats, ensures data protection and compliance
Cloud Engineer	$110,000	Manages cloud environments (Azure, AWS, M365)
Total	$467,000+	Plus benefits, training, tools, and turnover costs

 

Even a small 2-person internal IT team may cost $150,000–$200,000 per year, and still leave knowledge gaps in key areas like cybersecurity, compliance, and 24/7 support.

Skill Gaps and Coverage Limitations

In-house IT staff are often generalists. They may be strong in day-to-day support but struggle with:

• Cloud migrations
• Cybersecurity risk assessments
• HIPAA, NIST, or CMMC compliance
• Disaster recovery planning
• Advanced threat detection and monitoring

Outsourced or co-managed IT services augment your internal capabilities with specialized experts, advanced tools, and around-the-clock monitoring that a small team can’t provide alone.

"Should You Hire or Outsource?"—A Strategic Decision

Here’s a simplified comparison to help evaluate the decision based on cost, control, and coverage:

Consideration	In-House Only	Fully Outsourced	Co-Managed IT
Costs	High (salaries, tools, training)	Fixed monthly fee	Moderate—MSP + internal team
Expertise	Generalist	Broad, specialized	Shared expertise
Availability	Business hours	24/7 (if contracted)	24/7 coverage via MSP
Control	Full control	Minimal control	Shared control
Scalability	Difficult	High	High
Security Coverage	Limited without dedicated resources	Strong (if included)	Strong, with visibility and collaboration
Ideal For	Large organizations	Small businesses with no IT staff	SMBs with 1–3 internal IT staff needing support, tools, or scalability

Org Chart Example: Co-Managed vs. Fully In-House

 

Most SMBs choose to outsource or co-manage IT not just to cut costs—but because they can’t afford to leave their business exposed. A single IT hire can't do it all, and relying on a small team means gaps in coverage, security, and strategy.

Co-managed IT services give you both control and confidence, letting your internal team focus on the business while experts handle the rest.

Roles You Need for an In-House IT Department

If you're considering building your own internal IT team, it's important to understand that effective IT management requires more than one or two generalists. Today’s IT environment demands specialized roles to cover everything from help desk support and infrastructure management to cybersecurity and compliance oversight.

For small and mid-sized businesses, trying to cover all these functions internally can be cost-prohibitive, inefficient, and risky.

Essential IT Roles for Modern Businesses

Each of these positions plays a critical part in keeping your systems secure, compliant, and running efficiently.

Role	Primary Responsibilities	Why It’s Critical
IT Manager	Oversees IT operations, manages projects, aligns tech with business goals	Provides leadership, planning, and ensures systems meet operational needs
Systems Administrator	Maintains servers, workstations, and local networks	Keeps core infrastructure stable, patched, and optimized
Help Desk Technician	Handles support tickets, resolves user issues, provides frontline troubleshooting	Reduces downtime and improves employee productivity
Network Engineer	Designs and manages network infrastructure (routers, firewalls, switches)	Ensures secure and reliable connectivity
Cybersecurity Analyst	Monitors threats, implements protection measures, manages incident response	Protects sensitive data and reduces breach risk
Compliance Officer or Specialist	Manages regulatory compliance (HIPAA, NIST, PCI DSS, etc.)	Helps avoid fines and ensures legal IT practices
Cloud Engineer	Manages Microsoft 365, AWS, or Azure environments	Supports scalability, availability, and remote work readiness
IT Procurement/Asset Manager	Tracks and manages hardware/software licensing, renewals, warranties	Ensures cost-effective lifecycle management and licensing compliance

 

Why This Matters for SMBs

While enterprise companies can afford fully staffed IT departments, most Ohio-based SMBs operate with 1–2 internal IT staff at most. These individuals often wear multiple hats, leading to:

• Burnout from handling too many responsibilities
• Gaps in areas like cybersecurity and compliance
• Inability to scale quickly or respond to 24/7 issues
• Delays in resolving internal support tickets
• Missed opportunities to improve system performance or reduce costs

This is where co-managed IT becomes a strategic advantage. Instead of hiring 3–6 full-time specialists, you can partner with a Managed Services Provider (MSP) to cover the roles you can’t fill internally—while keeping full visibility and control.

 

Real-World Example: Typical SMB IT Team vs. Ideal Coverage
	SMB In-House Team (Typical)	Co-Managed IT Model (Ideal)
Team Size	1–2 generalists	Internal lead + MSP
Coverage Hours	9–5 only	24/7 via MSP
Cybersecurity Oversight	Minimal or reactive	Continuous monitoring, patching, training
Compliance Expertise	Limited	Built-in support for HIPAA, PCI, CMMC, etc.
Cloud & Remote Support	Some experience	Full coverage with MSP experts
Cost	$150k–$200k/year (minimum)	Often 40–60% less with greater reach

 

Trying to build a fully functional IT department in-house is expensive, slow, and often unsustainable—especially for businesses navigating growth, compliance obligations, or security risks.

With co-managed IT, you don’t have to hire a full department—you gain access to one. Securafy acts as an extension of your team, filling in critical gaps and providing specialized support exactly where it's needed.

What Co-Managed IT Looks Like in Practice

Co-managed IT isn’t a temporary fix, a project-based service, or a hands-off outsourcing arrangement. It’s an ongoing strategic partnership between your internal IT staff and a Managed Services Provider (MSP) like Securafy.

At its core, co-managed IT is designed to enhance—not replace—your internal team. It provides the people, platforms, and protections you need to operate more efficiently, scale faster, and stay secure without overburdening your existing staff.

What Co-Managed IT Is Not

Before diving into what it looks like, let’s be clear about what it’s not:

• Not break-fix support – It’s proactive, not reactive.
• Not fully outsourced IT – Your internal team remains in control.
• Not a one-size-fits-all contract – It’s built around your business’s structure, goals, and team capacity.
• Not just monitoring tools – You get full support, advanced expertise, and ongoing collaboration.

Core Functions You Can Offload with Co-Managed IT

Depending on your internal capabilities, here’s what Securafy typically manages for co-managed clients:

Area	Co-Managed IT Support Includes
Help Desk & End-User Support	24/7 ticket handling, remote troubleshooting, coverage during vacations or off-hours
Cybersecurity & Threat Monitoring	Managed detection & response (MDR), endpoint protection, phishing prevention
Compliance Management	HIPAA, PCI, NIST, and CMMC readiness, gap assessments, policy documentation
Cloud Infrastructure Support	Microsoft 365, Azure, Google Workspace configuration, management, and backups
Patch Management & System Updates	Regular software updates, OS patches, vulnerability scans
Backups & Disaster Recovery	Automated daily backups, business continuity planning, cloud replication
IT Strategy & Planning	Quarterly reviews, infrastructure planning, budgeting, and project prioritization
Advanced Tooling	Access to enterprise-grade tools for monitoring, documentation, and ticketing

How It Works Day-to-Day

Here’s what a co-managed relationship with Securafy might look like in practice:

• Your IT manager focuses on internal projects and vendor relationships
• Securafy handles ticket overflow, system monitoring, patching, and cybersecurity
• Together, you collaborate on strategic decisions like cloud migration, infrastructure upgrades, and compliance initiatives
• You maintain full visibility through shared dashboards, documentation, and reporting

A Tailored Partnership—Not a Takeover

Every co-managed IT engagement is built around three key pillars:

1. Collaboration – We work side by side with your internal IT lead or team. You stay in control.
2. Coverage – We fill the gaps—whether it’s staffing, tools, after-hours support, or specific expertise.
3. Clarity – You’ll always know what’s being handled, how systems are performing, and where your risks lie.

When to Consider Co-Managed IT

This model is ideal for companies that:

• Have 1–3 IT staff but lack depth in cybersecurity, compliance, or cloud
• Need to scale without hiring full-time specialists
• Experience coverage gaps due to vacations, turnover, or after-hours incidents
• Want to upgrade systems but need help with execution or planning
• Are taking on compliance audits or vendor risk assessments

What You'll Gain

• Round-the-clock support without needing to staff a 24/7 team
• Enterprise-grade security tools and processes, without paying enterprise prices
• Less downtime and fewer disruptions, thanks to proactive monitoring and response
• Stronger IT planning and documentation, helping you pass audits and grow confidently

Co-managed IT is about building a true partnership that amplifies the strengths of your internal team—while eliminating their limitations. It's a cost-effective, scalable, and secure approach to managing your IT environment without giving up control.

The result? A business that’s more resilient, more secure, and better positioned to grow.

Real-World Use Cases for Co-Managed IT

Not every business needs to fully outsource its IT. In fact, many small and mid-sized companies in Ohio already have one or two internal IT staff—but still face gaps in coverage, expertise, or capacity. Co-managed IT is built to solve that.

Here are five real-world scenarios where co-managed IT makes the most strategic and financial sense.

1. Your IT Person Is Overloaded or On the Verge of Burnout

It’s common for internal IT managers to juggle everything—from end-user support and server maintenance to vendor management and cybersecurity.

But the reality is: one person can’t do it all. As your business grows, so do the number of systems, tickets, and risks. Burnout leads to bottlenecks, missed patches, and rising security vulnerabilities.

How co-managed IT helps:

• Offloads routine support and system maintenance
• Enables internal IT to focus on strategic initiatives
• Provides backup during PTO, sick days, or high-volume periods

2. You're Concerned About Cybersecurity and Compliance Risks

Security threats are growing, and industries like healthcare, legal, and financial services are under increasing pressure to comply with data protection standards like HIPAA, PCI DSS, CMMC, and NIST.

Most in-house IT teams lack the time, tools, or specialized knowledge to manage this alone.

How co-managed IT helps:

• 24/7 threat detection and response (MDR/EDR)
• Security awareness training for staff
• Regular vulnerability scanning and patching
• Documentation and policy support for audits

3. Your Business Is Growing—But Your IT Can’t Keep Up

Growth is good—but scaling IT infrastructure, cloud platforms, and security policies is complex. Whether you’re adding new locations, remote users, or expanding services, your current IT capacity may not be enough.

How co-managed IT helps:

• Scales support and tools with your business
• Supports Microsoft 365, Azure, and cloud migrations
• Enables secure onboarding of remote employees
• Helps plan and execute infrastructure upgrades

4. You Need 24/7 Support—But Don’t Want to Hire a Night Shift

Cyberattacks don’t wait for business hours. And downtime that happens overnight or on weekends can cost thousands. Hiring after-hours staff is expensive and impractical for most SMBs.

How co-managed IT helps:

• Monitors systems 24/7 for outages and intrusions
• Responds immediately to alerts and service disruptions
• Keeps backups running and restores systems if needed
• Provides business continuity during emergencies

5. Your IT Team Has Skill Gaps—Especially in Cloud or Security

Your team may be great at managing daily operations, but lack deep experience in areas like cybersecurity architecture, network segmentation, or compliance audits. You don’t need to hire a full-time specialist—you just need access to one.

How co-managed IT helps:

• Adds niche expertise to your team without increasing headcount
• Supports strategic initiatives like Zero Trust, MFA rollouts, or cloud security hardening
• Brings in senior engineers or vCIOs for guidance when needed

Bonus Use Case: You Want a Second Set of Eyes

Even if your IT team is strong, sometimes you just need a second opinion—a technical sounding board, or someone to review configurations, backups, or vendor contracts.

How co-managed IT helps:

• Acts as a neutral advisor for IT planning and budgeting
• Helps validate configurations and system designs
• Offers insights into tools and solutions used by similar businesses

Which Scenario Fits Your Business?

If any of the above sound familiar, co-managed IT could be the most strategic move you make this year. It’s not about replacing your team—it’s about strengthening it with scalable, expert support that adapts as your business evolves.

When Co-Managed IT Is Not a Fit

While co-managed IT is a powerful solution for many growing businesses, it’s not the right fit for everyone. The model thrives in environments where internal IT teams exist but need additional support or specialization. However, if your business lacks internal resources, leadership buy-in, or clear IT goals, a different approach may serve you better.

Understanding when co-managed IT won’t work is just as important as knowing when it will.

1. You Have No Internal IT Staff or Point of Contact

Co-managed IT requires a collaborative partnership. If your business has no in-house IT personnel—no one managing vendors, systems, or support tickets—then you're better suited for fully outsourced IT services, where the MSP handles everything end-to-end.

Why it won’t work:

• No one internally to coordinate with the MSP
• Delays in decision-making and issue escalation
• Confusion around system ownership and accountability

Alternative solution: Consider a fully managed IT services model, where all day-to-day IT operations are handled externally.

2. You’re Only Looking for Project-Based or One-Time Work

If your business needs help with a one-off project—such as migrating to Microsoft 365, setting up a new office network, or deploying a compliance assessment—then co-managed IT is more than you need.

Why it won’t work:

• Co-managed IT is built for ongoing partnerships
• The pricing and onboarding are designed for continuity
• It includes support, monitoring, and maintenance—not just project execution

Alternative solution: Hire a reputable MSP or IT consultant on a per-project basis with a clear scope and timeline.

3. You Expect to “Set It and Forget It”

Co-managed IT is not a plug-and-play solution. While the MSP provides tools, automation, and 24/7 support, it still requires communication, planning, and shared responsibility.

If your business is not ready to engage in regular check-ins, strategic reviews, or collaborative planning, you may not benefit from the full value of a co-managed model.

Why it won’t work:

• Lack of participation reduces alignment
• Missed opportunities for optimization
• Frustration from unclear responsibilities

What to consider: Assign a designated internal IT lead or stakeholder to own the relationship and help guide long-term success.

4. You Want to Keep Everything In-House—No Exceptions

Some organizations—especially those with strict data sovereignty policies or legacy systems—prefer to keep all IT functions internal, even if it means overloading their team.

While this can work short-term, it often leads to inefficiencies, burnout, and security vulnerabilities. That said, if your organization is philosophically or operationally against external partnerships, co-managed IT may cause more friction than benefit.

Why it won’t work:

• Lack of trust in external collaboration
• Resistance to adopting new platforms or workflows
• Conflicting expectations around system access

What to consider: Start with an IT audit or risk assessment to identify gaps before committing to a long-term partnership.

5. You’re Only Focused on Cost-Cutting

If your primary goal is simply to reduce expenses, and you're evaluating co-managed IT solely based on price, you may overlook the strategic value it brings—such as uptime, security, compliance, and scalability.

Why it won’t work:

• Cost-driven decisions can lead to underutilized services
• Lack of investment in proactive tools or processes
• Missed ROI from strategic alignment and planning

What to consider: Compare total cost of ownership (TCO) between internal-only vs. co-managed models—not just line-item pricing.

Co-Managed IT Requires the Right Fit

This model works best when:

• You already have 1–3 internal IT staff
• You value collaboration and shared responsibility
• Your business is growing, evolving, or facing compliance/security challenges
• You want support without giving up control

It’s not a quick fix. It’s a strategic partnership designed to scale with your business, fill technical gaps, and reduce risk over time.

If your business isn’t ready to engage, collaborate, or allocate internal resources, co-managed IT may not deliver the impact you’re looking for—yet.

Benefits of Partnering with Securafy for Co-Managed IT

Choosing the right co-managed IT partner is critical to achieving long-term success. At Securafy, we go beyond basic IT support to provide a fully integrated technology partnership designed around the needs of growing businesses in Ohio and beyond.

Whether you're supplementing a lean IT team or need help meeting cybersecurity and compliance requirements, Securafy delivers enterprise-grade solutions in a flexible, cost-effective model tailored for SMBs.

Here’s how we support and strengthen your internal IT operations—every single day.

24/7 End-User Support & Monitoring

Technology doesn’t stick to business hours—and neither do we.

• Round-the-clock remote help desk support for end-user issues and urgent tickets
• Proactive network and system monitoring to catch problems before they cause downtime
• Immediate response to alerts, outages, and security threats
• Support coverage during holidays, weekends, and team absences

Value: Reduce employee downtime, eliminate ticket backlogs, and maintain business continuity—even when your in-house IT team is unavailable.

Security Operations Center (SOC) Services

Cyberattacks on SMBs are rising, and traditional antivirus and firewalls aren’t enough. Our U.S.-based SOC provides enterprise-grade threat detection and response.

• 24/7 monitoring of network traffic, endpoints, and user activity
• Real-time alerts, incident response, and log analysis
• Support for compliance frameworks like HIPAA, NIST, PCI DSS, and CMMC
• Managed Detection & Response (MDR) and Endpoint Detection & Response (EDR) included

Value: Gain access to security analysts and threat-hunting tools normally reserved for large enterprises—without the cost of building your own SOC.

Built-In Compliance Tools & Risk Management

Navigating regulatory frameworks and data privacy laws is complex—especially for industries like healthcare, finance, and legal. We simplify compliance.

• Support for HIPAA, PCI DSS, GLBA, CMMC, and NIST 800-171
• Automated documentation and audit readiness
• Data encryption, secure backups, MFA enforcement, and access controls
• Gap assessments, remediation plans, and compliance scorecards

Value: Stay audit-ready, avoid fines, and reduce legal risk with expert-backed compliance management.

Shared Tools & Infrastructure Visibility

We provide your internal IT team with secure access to enterprise-grade platforms for monitoring, documentation, and collaboration.

• Shared dashboards for ticketing, device management, and patch status
• Password vaulting, asset inventory, and change tracking
• Transparent logs of every action taken—no black box
• Collaboration on infrastructure planning and documentation

Value: Maintain full visibility and control, with centralized oversight of your entire IT environment.

Leadership Collaboration & Strategic IT Planning

We don’t just fix tickets—we help you plan. Securafy becomes an extension of your leadership team, providing vCIO-level guidance and IT roadmapping.

• Quarterly IT reviews and reporting
• Budget planning and vendor management
• Security posture assessments and tech stack alignment
• Strategic project scoping, prioritization, and timelines

Value: Align IT decisions with business goals, improve ROI, and future-proof your infrastructure.

Ongoing Staff Training & User Awareness

Your people are your first line of defense. We help reduce human error through ongoing education and cybersecurity training.

• Security awareness training for phishing, social engineering, and password hygiene
• Simulated phishing campaigns to track improvement
• Policy guidance for acceptable use, mobile device management, and data handling
• Onboarding training for new users

Value: Strengthen your cybersecurity culture, lower the risk of breaches, and meet training requirements for compliance frameworks.

Why Businesses Trust Securafy for Co-Managed IT

• Scalable support that grows with your business
• Transparent collaboration with your internal IT team
• Security-first approach backed by a 24/7 SOC
• Local service with national-grade expertise
• Proven success supporting SMBs across Ohio’s regulated industries

What to Look For in an IT Provider

Choosing the right IT partner—whether for fully managed or co-managed support—is a critical decision that can impact everything from security and compliance to uptime and business continuity. Not all providers are created equal, and flashy sales pitches often mask hidden gaps in support, capability, or transparency.

Before you sign a contract, here’s what to evaluate in a reliable, long-term IT partner.

1. Security & Compliance Expertise

Your IT provider must go beyond antivirus software and firewalls. They should be a true cybersecurity partner, with the tools, certifications, and processes to protect your data—and keep you compliant.

Questions to ask:

• Do you provide 24/7 threat monitoring and real-time incident response?
• Can you support industry-specific compliance requirements (e.g., HIPAA, PCI DSS, CMMC, NIST)?
• Do you offer managed detection and response (MDR) or endpoint protection (EDR)?
• Will you conduct regular vulnerability scans and provide risk assessments?
• Do you assist with security policies, documentation, and user training?

What to look for:

• Access to a U.S.-based Security Operations Center (SOC)
• Documented cybersecurity framework (NIST, CIS, Zero Trust)
• Built-in compliance tools with clear audit reporting
  
  

2. Service and Support Availability

IT problems don’t wait until business hours. If your provider can’t guarantee response times or round-the-clock support, your business is at risk of extended downtime and lost revenue.

Questions to ask:

• Do you provide 24/7 support, or only during standard business hours?
• What are your guaranteed response times for critical and non-critical issues?
• Will we have a dedicated point of contact or account manager?
• Do you support after-hours escalations or weekend incidents?

What to look for:

• Real-time ticketing system with client visibility
• Service Level Agreements (SLAs) that define response time commitments
• Redundant support team, not just a single point of failure
• Help desk metrics and monthly reporting

3. Transparent Contracts & Pricing

One of the most common complaints in the IT services industry is hidden fees and vague contracts. A trustworthy provider should be upfront about what's included—and what’s not.

Questions to ask:

• Is everything included in the monthly fee, or are there extra charges for onsite visits, backups, or emergency support?
• Are there onboarding or “setup” fees?
• What’s the minimum contract length, and what are the cancellation terms?
• Will we receive monthly reports and regular reviews?

What to look for:

• Fixed, flat-rate pricing for clear budget forecasting
• No surprise invoices or out-of-scope charges
• Quarterly business reviews and contract transparency
• Detailed Master Services Agreement (MSA) with full scope breakdown
  
  

4. Backup & Disaster Recovery Readiness

Backups are your last line of defense against data loss, ransomware, and outages. Your IT provider should not only back up your data—but prove that it can be recovered quickly and reliably.

Questions to ask:

• How often are backups run, and where is the data stored?
• Are backups encrypted and stored offsite or in the cloud?
• How long would it take to fully restore systems after a ransomware attack or server crash?
• Do you test disaster recovery plans regularly?

What to look for:

• Automated daily backups with version history
• Cloud and local redundancy (hybrid backups)
• Clear Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
• Regular test restores and documented disaster recovery plan

5. Technical Capability & Industry Experience

Your provider should be more than a help desk—they should bring strategic expertise, proven processes, and scalable infrastructure to your business. This is especially important in regulated or high-growth industries.

Questions to ask:

• Do you support our industry’s compliance and operational needs?
• Can you help with cloud migration, network upgrades, or Microsoft 365 management?
• What platforms and tools do you use for monitoring, support, and documentation?
• Will you help with IT budgeting, infrastructure planning, and vendor management?

What to look for:

• Industry-specific experience (e.g., legal, healthcare, financial, manufacturing)
• Access to senior engineers and vCIO-level strategy
• Clear documentation, centralized dashboards, and performance tracking
• A proven methodology for onboarding and long-term success

The Right Partner Is Proactive, Transparent, and Aligned

Your IT provider should:

• Protect your business with modern cybersecurity and compliance tools
• Support your team with fast, reliable service—day or night
• Keep you informed with reports, dashboards, and clear communication
• Grow with you through scalable systems and strategic leadership

If you're evaluating co-managed or outsourced IT services, use this framework to vet potential partners—and ensure you're investing in a solution that strengthens your business, not slows it down.

Checklist: 21 Critical Questions to Ask Before Outsourcing IT

Outsourcing your IT—or transitioning to a co-managed model—isn’t a decision to take lightly. You’re entrusting a third party with the backbone of your operations, your customer data, and often your regulatory compliance. A single oversight can lead to costly downtime, compliance failures, or security breaches.

That’s why we created this comprehensive IT provider evaluation checklist, tailored specifically for small and mid-sized businesses that are considering co-managed or fully managed IT support.

Before signing any contract or onboarding an MSP (Managed Services Provider), use this checklist to evaluate their capabilities across five critical areas: service, security, support, transparency, and resilience.

Customer Service & Support

The provider should deliver more than just IT fixes—they should act as an extension of your internal team, providing fast, reliable, and accountable support.

1. How do we contact your support team, and do you guarantee fast response times?

The provider should offer multiple channels—phone, email, chat—and guarantee SLA-based response times for different severity levels. "We'll get back to you soon" is not acceptable. Look for providers with help desks that answer live and prioritize critical issues within minutes.

2. Do you offer after-hours and emergency support?

If your operations span beyond 9–5 or rely on uptime, after-hours support is essential. Ask if support is 24/7, what their escalation process looks like, and if holiday/weekend incidents are billed separately or included in your agreement.

3. Will we have a dedicated account manager or point of contact?

A dedicated point of contact ensures you’re not starting from scratch with every issue. Your account manager should know your environment, coordinate projects, and act as your internal advocate within the MSP.

4. Do you track client satisfaction, and can you share those metrics?

Top-tier MSPs track CSAT or NPS scores and conduct feedback surveys after ticket closures. If a provider can’t show you satisfaction metrics or references from similar companies, that’s a red flag.

5. What percentage of support tickets are resolved on the first call?

This metric reflects help desk efficiency. A high first-call resolution rate (70%+) means their technicians are well-trained and empowered to resolve issues quickly, without excessive escalations.

What to Look For:

• Help desk staffed by real engineers (not call center reps)
• SLA-backed response times for critical and non-critical incidents
• Escalation process for unresolved tickets
• Monthly reporting on ticket resolution times

Proactive Maintenance & Managed Services

Reactive IT leads to downtime, burnout, and unpredictable costs. A modern provider should offer proactive support and strategic technology planning.

6. Do you provide routine monitoring, patch management, and system maintenance?

Modern IT providers should offer proactive monitoring of endpoints, servers, and cloud infrastructure. They should handle OS/software patches regularly and notify you of pending updates, not wait for things to break.

7. Do you conduct quarterly reviews or strategic planning sessions?

Quarterly Business Reviews (QBRs) help align your IT roadmap with business goals. These sessions should include reporting on KPIs, system health, risk mitigation, and budget planning.

8. Can you help us with IT budgeting, vendor selection, and cost forecasting?

MSPs should act as your virtual CIO (vCIO)—helping you evaluate vendors, plan lifecycle upgrades, and avoid overspending. If they can’t provide strategic guidance, they’re just a help desk.

9. Do you maintain documentation of our network and systems? Will we have access to it?

You should never be locked out of your own network knowledge. The provider should give you full access to up-to-date network diagrams, credential vaults, asset inventories, and vendor lists.

10. What tools do you use for ticketing, documentation, and monitoring?

Look for MSPs that use professional-grade tools like ConnectWise, Datto, or N-able. Ask if you can view dashboards, submit tickets online, and review documentation to ensure transparency.

What to Look For:

• Centralized dashboards for visibility and accountability
• Real-time monitoring with alerts and auto-remediation
• A clear technology lifecycle strategy
• Support for strategic projects like cloud migrations, audits, and upgrades

Cybersecurity & Compliance

Most data breaches happen to small and mid-sized businesses—not large enterprises. A good MSP will have cybersecurity built into every layer of their offering, not sold as an expensive add-on.

11. Do you offer 24/7 threat detection and response through a SOC?

Security Operations Centers (SOC) should monitor for ransomware, phishing, and insider threats. Ask whether their SOC is in-house or third-party, and what real-time alerts, logging, and response they provide.

12. How do you protect endpoints and remote devices?

Expect enterprise-level Endpoint Detection & Response (EDR), multi-factor authentication (MFA), device encryption, and policy enforcement. BYOD and remote work environments must also be secured.

13. Do you offer compliance support (HIPAA, PCI DSS, CMMC, NIST)?

The provider should help you meet industry-specific compliance requirements with policies, training, audit support, and documentation. Ask for examples of similar businesses they've helped.

14. What cybersecurity training do you offer our staff?

Human error causes most breaches. The provider should include phishing simulations, awareness training, and policy onboarding for new users—especially in regulated industries like healthcare or finance.

15. Do you carry cyber liability insurance, and what’s your coverage amount?

This ensures the provider has accountability if they mishandle your systems or contribute to a breach. Ask for proof of coverage and minimum limits (e.g., $1M+ policy for cyber/E&O).

What to Look For:

• Built-in MDR/EDR solutions (not outsourced without visibility)
• Policies and documentation to support regulatory audits
• Cyber liability insurance and documented security protocols
• Proven experience with regulatory bodies in your industry

Backups, Disaster Recovery, & Business Continuity

Even with the best security, incidents can happen. The right provider should guarantee fast recovery with tested, encrypted, and redundant backup systems.

16. How often is our data backed up, and where is it stored?

Look for daily or more frequent backups with offsite, cloud-based storage. Avoid MSPs that only offer on-premise or manual backups. The 3-2-2 backup rule is ideal: 3 copies, 2 types of storage, 2 offsite locations.

17. Are backups encrypted and version-controlled?

All backup data should be encrypted at rest and in transit. Ask if backups are versioned so you can roll back to earlier states in the event of ransomware or data corruption.

18. How quickly can we restore our systems after an incident?

You should receive specific RTO (Recovery Time Objective) and RPO (Recovery Point Objective) estimates. For example, “4-hour recovery” for core systems, “24 hours” for full site restore.

19. Do you test backups and recovery plans regularly?

Restores should be tested monthly or quarterly. Ask for documentation showing past recovery test results—because untested backups often fail when needed most.

20. Can you ensure secure remote access and operations if our office goes offline?

Your provider should be able to pivot your team to remote operations using VPNs, cloud platforms, or VDI in case of fire, flood, or cyberattack. Ask what scenarios they’ve planned for.

What to Look For:

• Daily automated backups with version history
• Fast full-system restore capabilities in hours, not days
• Documented and tested disaster recovery procedures
• Clear ownership of data, policies, and recovery timelines

Contracts, Onboarding & Transparency

Finally, make sure your IT provider offers transparent pricing, measurable results, and full accountability—not vague promises or hidden fees.

21. What’s included in your monthly agreement—and what’s considered extra?

Many providers advertise a “flat fee” but exclude key services like backups, antivirus, or after-hours support. Ask for a service matrix showing exactly what’s included, and what's billed hourly or project-based.

What to Look For:

• No “gotcha” fees for backups, monitoring, or patching
• Month-to-month or short-term contracts with performance reviews
• Transparent onboarding and exit strategies
• Complete access to your own data and systems at all times

Download the Full PDF Checklist

Looking to compare multiple IT providers side-by-side or share with your leadership team?

Download the 21 Critical Questions to Ask Before Hiring an IT Company (PDF)

Includes:

• Printable checklist for vendor interviews
• Red flags to watch for in MSP proposals
• Bonus questions on transparency, vendor lock-in, and performance reviews

Industry-Specific IT Solutions for Ohio Businesses

Every industry has its own IT challenges, regulatory requirements, and security risks. A generic IT provider may offer basic support—but it takes industry-specific expertise to protect sensitive data, stay compliant, and streamline operations.

At Securafy, we tailor our co-managed and managed IT services to the needs of regulated and fast-moving industries across Ohio. From HIPAA-compliant healthcare environments to production-critical manufacturing lines, our team has the experience and infrastructure to meet your unique operational demands.

Healthcare: HIPAA-Compliant IT Support for Medical Practices & Clinics

Healthcare organizations face constant pressure to protect patient data, comply with HIPAA, and maintain uptime for EMR/EHR systems. The stakes are high: one data breach could lead to six-figure fines, reputational damage, and lost patients.

Key IT Challenges:

• HIPAA, HITECH, and OCR compliance audits
• Securing EMR/EHR platforms, telehealth tools, and patient portals
• Protecting against ransomware attacks on patient records
• Minimizing downtime that disrupts patient care
• Ensuring secure remote access for clinicians and staff

How Securafy Helps:

• Fully HIPAA-compliant managed services
• Secure EMR hosting and endpoint protection
• Encrypted backups with rapid recovery
• Email encryption, MFA, and phishing prevention
• Security training for doctors, nurses, and admin staff

Ideal for:

• Primary care, dental, and specialty clinics
• Surgery centers and urgent care
• Behavioral health, therapy, and rehabilitation practices

Manufacturing: Operational IT Support for Production Environments

Manufacturers rely on connected systems—from ERP software and SCADA to vendor portals and IoT-enabled machinery. A cyberattack or system failure doesn’t just mean data loss—it can shut down production lines and delay shipments.

Key IT Challenges:

• Securing SCADA, PLC, and OT infrastructure from external threats
• Meeting CMMC, NIST 800-171, and ISO 27001 standards for DoD contracts
• Preventing ransomware or data loss across production networks
• Vendor risk management and supply chain vulnerabilities
• IT downtime that halts manufacturing processes

How Securafy Helps:

• OT cybersecurity for SCADA, IoT, and production systems
• Patch management and firmware monitoring for industrial devices
• 24/7 system monitoring to prevent downtime
• CMMC/NIST compliance documentation and support
• Cloud-based ERP support and secure vendor communication tools

Ideal for:

• Metal fabrication, plastics, and injection molding
• Automotive and aerospace manufacturing
• Food and beverage processors
• Electronics, chemicals, and equipment production

Legal Services: Secure, Compliant IT for Law Firms

Law firms are a prime target for cyberattacks due to the sensitivity of client records, case documents, and financial data. Whether you're litigating a case or managing trust accounts, uptime and security are non-negotiable.

Key IT Challenges:

• Protecting attorney-client communications and confidential case files
• Supporting hybrid and remote teams with secure access
• Meeting ABA cybersecurity best practices and data retention policies
• Managing secure document storage, e-discovery, and case management tools
• Preventing email spoofing, phishing, and file manipulation

How Securafy Helps:

• Advanced encryption for communications and document management
• Secure remote access for attorneys on the go
• Microsoft 365 hardening and compliance configuration
• Dark web monitoring and credential protection
• Backups and continuity plans for cloud or on-prem case data

Ideal for:

• Solo practitioners, boutique firms, and regional law practices
• Real estate, family law, criminal defense, and corporate law firms
• Firms using Clio, PracticePanther, or other cloud-based legal tools

Financial Services & Accounting: IT Built for Compliance and Uptime

Financial firms handle sensitive tax filings, payroll data, and banking details that must be protected under laws like GLBA, SOX, and FTC Safeguards. Any breach—whether internal or external—can lead to massive liability.

Key IT Challenges:

• Maintaining PCI DSS and GLBA compliance for client data
• Securing online portals for payroll, audits, or financial reports
• Preventing phishing and identity theft
• Supporting cloud-based accounting platforms with secure access
• Keeping systems available during peak periods (e.g., tax season)

How Securafy Helps:

• Endpoint security and SOC monitoring to protect financial records
• MFA, secure VPN, and access control policies
• Support for cloud platforms like QuickBooks Online, Sage, and Xero
• Regular compliance audits and documentation
• Fast response times during tax deadlines and audit prep

Ideal for:

• CPAs and public accounting firms
• Bookkeeping and payroll services
• Financial planning, wealth management, and tax consultants
  
  

Private Clubs & Recreational Facilities: Secure IT for Membership-Driven Businesses

Clubs and recreational businesses manage sensitive payment data, booking systems, and member information—all of which must remain available and secure. Downtime or breaches not only frustrate members but put your brand at risk.

Key IT Challenges:

• Protecting credit card data and complying with PCI DSS
• Managing cloud-based booking and scheduling platforms
• Maintaining reliable Wi-Fi and member-facing IT systems
• Supporting point-of-sale (POS) tools and CRM integration
• Preventing fraud, downtime, and data loss

How Securafy Helps:

• PCI-compliant payment processing and booking system protection
• Cloud backup and 24/7 monitoring of critical applications
• Guest Wi-Fi security and bandwidth management
• Support for POS tools, CRM, and event management platforms
• Local, responsive support for Ohio-based clubs

Ideal for:

• Country clubs, golf courses, and yacht clubs
• Recreational facilities, gyms, and fitness centers
• Resorts and high-volume membership businesses
  
  

Need Industry-Specific IT Support? Let’s Talk

Securafy specializes in delivering tailored IT and cybersecurity services to Ohio-based SMBs across regulated, data-sensitive, and service-driven industries.

We combine 24/7 support, enterprise-grade cybersecurity, and compliance expertise to give your business the reliability and protection it needs—without the complexity or cost of building an internal IT department.

Book a free strategy call to get expert insights on improving your IT, reducing risk, and scaling your infrastructure with confidence.

Core IT Solutions We Deliver

Whether you're looking to strengthen cybersecurity, reduce downtime, support remote employees, or meet compliance requirements, Securafy delivers the technical foundation and expert support to help you run your business with confidence.

Our co-managed and managed IT services are purpose-built for small and mid-sized businesses in Ohio, especially those in regulated industries like healthcare, legal, financial services, and manufacturing. We go beyond basic help desk support to provide end-to-end infrastructure management, 24/7 monitoring, and strategic IT leadership.

Here’s a breakdown of the core IT solutions we provide—and why they matter for your business.

24/7 Remote Support & Help Desk Services

What it is: Around-the-clock technical support for your employees, ensuring fast resolution of IT issues—from login problems and software bugs to printer errors and network outages.

Why it matters: Every minute of downtime impacts productivity and revenue. Our U.S.-based help desk resolves issues quickly while reducing internal IT bottlenecks.

What we deliver:

• Real-time ticketing system with response SLAs
• Tier 1–3 escalation path for complex issues
• Phone, email, and remote desktop support
• After-hours and emergency support availability

SEO keywords targeted: 24/7 IT support for SMBs, remote help desk Ohio, managed help desk services

Security Operations Center (SOC) & Threat Monitoring

What it is: A full-service Security Operations Center (SOC) to monitor, detect, and respond to cyber threats in real time.

Why it matters: Cyberattacks on small businesses are increasing. Without 24/7 monitoring, malware and ransomware can go undetected for days.

What we deliver:

• 24/7 endpoint, server, and network monitoring
• Managed Detection & Response (MDR) and EDR tools
• Incident response and alerting for active threats
• Continuous log analysis and security event correlation

SEO keywords targeted: cybersecurity for SMBs Ohio, managed detection and response, SOC as a service

Compliance Management & Risk Mitigation

What it is: Ongoing compliance support for regulated industries—including healthcare, financial services, legal, and manufacturing.

Why it matters: Non-compliance can lead to fines, lawsuits, or lost contracts. Our team helps you stay aligned with HIPAA, CMMC, NIST, PCI DSS, FTC Safeguards, and more.

What we deliver:

• Security awareness training and documentation
• Risk assessments and vulnerability scans
• Policy creation and management
• Audit readiness support and remediation plans

SEO keywords targeted: HIPAA compliance IT, CMMC support Ohio, IT compliance management for SMBs

Backup & Disaster Recovery (BDR) Services

What it is: Automated, encrypted backups with fast recovery capabilities to protect your business from data loss, ransomware, or hardware failure.

Why it matters: Without a tested backup and recovery plan, even small incidents can turn into major operational crises.

What we deliver:

• Daily incremental backups with version history
• Hybrid local + cloud storage for redundancy
• Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) alignment
• Monthly recovery testing and disaster recovery planning

SEO keywords targeted: business data backup solutions, disaster recovery services Ohio, SMB BDR provider

Cloud Infrastructure & Microsoft 365 Support

What it is: Cloud migration, management, and optimization services for Microsoft 365, Google Workspace, Azure, AWS, and other platforms.

Why it matters: Cloud platforms improve collaboration and scalability—but misconfigurations can expose your data to risk or compliance violations.

What we deliver:

• Microsoft 365 hardening and configuration
• License management and usage optimization
• Azure AD integration and identity access management
• Cloud backup and recovery planning

SEO keywords targeted: Microsoft 365 management for SMBs, cloud IT services Ohio, secure cloud migration

Endpoint Protection & Patch Management

What it is: Centralized tools to manage software updates, close security gaps, and protect devices against malware or exploits.

Why it matters: Unpatched systems are the #1 entry point for ransomware. Businesses without automated patching are exposed to avoidable risks.

What we deliver:

• Scheduled patching for OS, apps, and firmware
• Antivirus/EDR deployment and monitoring
• Device control and policy enforcement (USB, mobile, etc.)
• Real-time endpoint visibility via remote management agents

SEO keywords targeted: endpoint security for SMBs, patch management services, managed antivirus Ohio

IT Strategy, Planning & Virtual CIO Services

What it is: Executive-level IT leadership without the cost of hiring a full-time CIO—delivered through regular reviews, budgeting, and long-term planning.

Why it matters: Without strategic guidance, businesses overspend, under-protect, and miss key technology opportunities.

What we deliver:

• Quarterly Business Reviews (QBRs)
• IT budgeting and lifecycle planning
• Infrastructure audits and optimization
• Vendor management and procurement assistance

SEO keywords targeted: virtual CIO Ohio, IT strategy consulting for SMBs, outsourced IT leadership

Get the Support Your Business Deserves

From 24/7 response and cybersecurity to cloud optimization and compliance audits, Securafy delivers comprehensive, right-sized IT solutions to help Ohio businesses operate more securely and efficiently.

We’re not just your IT provider—we’re your strategic partner.

Schedule a free 15-minute strategy call to review your environment, identify gaps, and see how co-managed or fully managed IT can drive real results.

Bonus Section: What CEOs Want to Know About IT Overspending and Internal Efficiency

Business leaders are often kept at arm’s length from their company’s day-to-day IT operations. While the systems may seem to be running fine on the surface, most executives ask the same questions:

• How do I know if my internal IT person is doing their job effectively?
• Are we overspending on IT services, tools, or outsourced support?
• Is our current setup actually protecting the business—or exposing it?

These are the right questions to ask. Below, we break down how to evaluate internal IT performance and determine whether your business is getting the value you deserve.

How Do I Know If My IT Person Is Efficient?

Efficiency in IT is not measured by the number of issues resolved, but by how well risks are prevented, systems are maintained, and technology is aligned with business goals.

Here are key indicators your internal IT person or team is performing efficiently:

1. Preventative Measures Are in Place

If your business is constantly reacting to downtime, cyber threats, or user complaints, that’s not efficiency—it’s firefighting. A strong IT manager implements:

• Regular patching and update schedules
• Security protocols such as MFA, encryption, and access controls
• Routine system health checks and log monitoring

2. Documentation Is Transparent and Accessible

If your IT person is the only one who knows how your systems work, where your passwords are stored, or which vendors you use, that’s a major operational risk. You should have access to:

• Network diagrams and asset inventories
• Password management and credential logs
• Vendor lists and renewal schedules

3. Alignment with Leadership Exists

Your IT resource should participate in budgeting, compliance, and growth planning. If they’re siloed from decision-making, it’s a missed opportunity for strategic alignment.

4. External Collaboration Is Welcomed

Top-performing IT professionals are open to working with third-party experts to improve infrastructure, validate security, or implement tools they can’t manage alone. If your IT person resists oversight or collaboration, that’s worth investigating.

If you’re unsure where your team stands, we offer strategy calls that focus on evaluation, not sales. You’ll walk away with clear insight—even if you choose not to move forward with us.

Schedule a Free 15-Minute Strategy Call

Am I Overspending on IT?

Most small and mid-sized businesses either overspend on unnecessary tools—or underinvest in the protections they actually need. Here's how to identify waste or inefficiency in your IT spending:

1. You're Paying Hourly for Support

Break-fix models may look cheaper, but in reality, they create unpredictable billing and rarely include maintenance, monitoring, or strategic input. Businesses end up spending more in emergencies.

2. You Receive Separate Bills for Basic Services

If you're paying extra for backups, antivirus, endpoint protection, or Microsoft 365 support, you're likely being nickel-and-dimed for essentials that should be bundled under a flat, predictable rate.

3. Your Tools Are Not Optimized or Used

It's common for businesses to pay for software like Microsoft 365, Zoom, or backup solutions without configuring them for security or efficiency. Inactive licenses, unused features, and duplicate platforms all waste money.

4. Your Team Lacks Strategic Oversight

If no one is helping you forecast IT expenses, consolidate vendors, or phase out outdated systems, your spend will grow unnecessarily over time—without increasing protection or performance.

Our role as an IT partner is to help businesses right-size their spend, optimize existing tools, and avoid unnecessary upgrades or bloat. Most companies reduce costs and improve outcomes within 30 days of partnering with us.

Need a Second Set of Eyes on Your IT Team?

If you're asking yourself any of the following:

• Are we spending too much—or not enough—on IT?
• How secure are our systems, really?
• Is our internal IT team being stretched too thin?

Then it’s time to get a second opinion.

At Securafy, we help business leaders validate their IT strategies, uncover risks, and assess team performance—without a long-term contract or sales pressure. We offer three ways to take the next step:

1. Download the Executive Checklist

Use our proven checklist to assess your current provider or evaluate your internal team's coverage, capabilities, and blind spots.

Download the 21 Critical IT Questions PDF

2. Book a Free 15-Minute Strategy Call

This no-obligation call is designed for CEOs and leadership teams. We'll walk through your existing setup, identify where you may be at risk or overspending, and offer practical recommendations.

Schedule a Strategy Call

3. Request a Comprehensive IT Assessment

If you’re ready for a full system review—including risk scores, documentation audits, and compliance alignment—we offer a 47-point IT assessment tailored to SMBs in regulated industries.

Request details during your strategy call.

Frequently Asked Questions About Co-Managed and Outsourced IT

Choosing an IT services provider is a major decision—especially for small and mid-sized businesses in regulated industries. Below are the most common questions we hear from CEOs, COOs, operations managers, and internal IT leads as they evaluate co-managed or outsourced IT solutions.

This FAQ section is designed to help you compare options, clarify misconceptions, and make a well-informed, low-risk decision for your organization.

What is the difference between co-managed IT and fully managed IT services?

Co-managed IT supplements your internal IT staff. You keep control over key systems or functions, while your external IT partner handles everything from monitoring, patching, and cybersecurity to compliance support and project execution.

Fully managed IT services take over complete responsibility for your IT environment. This is ideal for businesses without an in-house IT resource or those that want a turnkey IT department at a predictable monthly cost.

Both models offer:

• 24/7 help desk support
• System monitoring and backups
• Cybersecurity protection
• Strategic planning and vCIO services

The main difference is whether you want to retain an internal IT presence or outsource IT completely.

How do I know if co-managed IT is right for my business?

Co-managed IT is ideal for companies that:

• Have one or two internal IT staff members but need help scaling
• Are falling behind on patching, backups, or compliance
• Have a skilled IT technician who needs higher-level support
• Are undergoing growth, audits, or digital transformation

This model works well in industries where regulatory compliance, uptime, and data security are non-negotiable—like healthcare, manufacturing, legal, and finance.

If your IT team is overworked, under-resourced, or too reactive, co-managed IT can reduce risk and improve performance without replacing your people.

Will outsourcing IT reduce our internal control or visibility?

No. A quality co-managed or outsourced IT provider operates transparently and collaboratively. At Securafy, you maintain full visibility into:

• Ticket statuses
• Network performance
• Patch and update logs
• Compliance reports
• Backup health
• Security alerts

You also retain ownership of all accounts, credentials, and system documentation. We exist to support your operations—not take control away from your team.

Is outsourced IT secure?

Yes—if you choose the right partner. Outsourced IT providers should operate under strict security standards and provide built-in protections like:

• 24/7 Security Operations Center (SOC)
• Endpoint Detection & Response (EDR)
• Managed Detection & Response (MDR)
• Zero Trust policies
• MFA enforcement
• Encrypted backups

Before choosing a vendor, ask for proof of cyber liability insurance, compliance frameworks (like NIST or CIS), and past incident response experience.

What compliance frameworks can Securafy support?

We support businesses across Ohio that must comply with:

• HIPAA (healthcare, mental health, physical therapy)
• PCI DSS (e-commerce, retail, country clubs)
• CMMC & NIST 800-171 (manufacturing and DoD contractors)
• GLBA & FTC Safeguards (accounting, finance, tax firms)
• ABA best practices (law firms handling client trust accounts or sensitive case files)

Our compliance-as-a-service solution includes:

• Policy templates and enforcement
• Risk assessments
• End-user security training
• Audit preparation and remediation

What is included in your co-managed or managed IT plans?

Our core service packages include:

• Unlimited help desk support (onsite or remote)
• 24/7 system monitoring and maintenance
• Security stack with firewall, endpoint, and email protection
• Daily backups with hybrid cloud/local storage
• Quarterly business reviews and IT strategy planning
• Software patching and vulnerability scanning
• Asset inventory and documentation

Optional add-ons include advanced compliance management, VoIP integration, cloud migration, and Microsoft 365 hardening.

How much does co-managed IT cost?

Co-managed IT pricing is typically based on the number of users, devices, or supported systems. For most SMBs, we offer flexible pricing models that range between:

• $146–$249 per user/month depending on coverage and compliance needs
• Custom quotes for hybrid teams or high-security environments

What you get is predictable monthly billing, no surprise invoices, and better ROI than reactive, hourly break-fix providers.

If you’re unsure what level of support your business needs, we’ll help you assess your risk exposure and infrastructure needs during a strategy call.

Book a free 15-minute strategy call

Do you replace internal IT staff?

Only if you want us to. Our co-managed IT model is designed to support and extend your internal team—not replace them. Many of our clients keep their internal IT manager or technician and rely on us for:

• Night/weekend coverage
• Cybersecurity and compliance expertise
• Documentation, monitoring, and backup support
• Project execution and vendor management

We also offer full outsourcing if you don’t have an internal team or want to reduce overhead.

What’s the next step if I want to explore working with Securafy?

If you’re looking for a second opinion, need help evaluating your current IT provider, or want to explore co-managed support, we recommend starting with one of the following:

1. Download the IT Provider Checklist
   Get the full 21-question guide to evaluate vendors, in-house teams, or MSP contracts
   Download the checklist
2. Book a Free 15-Minute Strategy Call
   We’ll review your current setup, assess risks, and offer practical recommendations for improvement
   Schedule a call
3. Request a 47-Point IT Systems Assessment
   For a deeper technical review, audit, and executive summary tailored to your business