The Challenge
The New Albany Company — a community-focused real estate and development organization in New Albany, Ohio — needed more than a reactive IT vendor. Their leadership team was looking for a partner that could evolve with their security needs and support a diverse, fast-paced organization, not just keep systems from breaking.
Previous IT relationships had been transactional. Show up when something breaks, fix it, leave. The result was an environment that was technically operational but had never been actively improved. Security layers were thin. Visibility into what was actually happening across their infrastructure was minimal. And the leadership team lacked the confidence that their systems were truly protected.
The Solution
Securafy deployed a managed IT and cybersecurity program that went far beyond the break/fix model:
- Managed IT Services — Consistent, always-available IT support with proactive monitoring
- Cybersecurity Services — Layered security controls with continuous monitoring
- CTO / CISO Services — Executive-level security strategy and oversight
- Remote IT Services — Responsive support regardless of location
Critically, Securafy didn't just maintain the existing environment — they actively improved it. Three new security layers were added to address gaps in the organization's defenses. Visibility into the infrastructure was dramatically expanded. And the leadership team finally had a clear picture of what was happening across their systems.
The Results
The results confirmed what leadership had been hoping for — a partner that delivered measurable, lasting improvement:
- Zero missed service requests — every issue acknowledged and addressed
- 5x increase in visibility and response confidence — leadership now has real insight into their security posture
- Three new security layers added since the partnership began
- 99.95% network uptime maintained consistently
- A proactive, improving security posture — not just a maintained one
"Securafy doesn't just support us. They improve us. We've seen real transformation in our cybersecurity layers and the consistency of their service."