VoIP Services & Unified Communications

Outdated phone systems slow teams down, frustrate customers, and limit how your business operates. Securafy delivers modern VoIP and unified communications solutions that keep your team connected—whether they’re in the office, remote, or on the move.

We design, deploy, and manage secure, cloud-based communication systems that scale with your business, reduce costs, and support how modern teams actually work.

Clear calls. Flexible tools. Reliable connectivity—without the legacy headaches.

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See What Clients Are Saying in Our Google Reviews

We rolled out a new password policy and accidentally locked out half our team, including me. Total facepalm moment!!

Support could’ve laughed (and maybe they did), but Randy and his team were in cleanup mode right away.

They helped us recover access, reset MFA across devices, and flagged a few other risky settings we hadn’t even touched.

— R******d R.

Sorry Randy for the late review but here goes!

We had an SSL cert expire unexpectedly and suddenly half the team couldn’t access tools we rely on daily. It caused immediate chaos with emails bouncing, services blocked. We flagged it to Securafy and within minutes, they were already replacing it, verifying dependencies, and making sure nothing else broke. Lifesavers.

— R*****e R.

sometime last month our office network dropped across all floors. Phones went down the cloud drives inaccessible all projects stalled.

Randy's brilliant team remoted in, coordinated with our ISP, reconfigured backup routing and even walked someone through physical resets while staying on the line. you're never gonna get that kind of hands-on support remotely elsewhere!

— G****s A.

I had a live webinar and completely forgot my admin login to the platform 15 minutes before it started. Total brain fog.

I messaged the Securafy team in a panic, and they had my access reset and working in less than five minutes.

It’s a tiny thing, but that kind of quick support in crunch moments makes a huge difference.

— W****e L.

We had a traveling exec who needed a laptop, VPN, phone app, and email configured across multiple devices in under 48 hours.

Randy and the team shipped the hardware, preconfigured everything, even walked her through setup on a spotty hotel connection.

By the time her first meeting started, everything was working. Honestly don’t know how they pulled that off so smoothly.

— J**E R.

I worked with too many vendors to know which ones are actually reliable. this team is really fast, chill w/ non-tech peeps like me, and got our patient intake system secured without making things a pain.

We feel safer and we trust em.

— M**K Z.

Weve been working with Securafy for a while now, and honestly, it’s the kind of tech support you stop thinking about and i mean that in the best way possible. Things just work. When they don’t, you barely have time to get frustrated before someone’s already looking into it.

catching issues before they turn into problems, helping out with quick fixes, or rolling out bigger updates with zero drama. just solid, steady support that you can count on. thanks Securafy!

— A**y V.

Our old provider was hit or miss. We run events and bookings almost every day, and downtime just isn’t an option. They’re proactive and fixed our payment system latency.

— R***H R.

Tom Bak was so great, fantastic service as usual ! Thanks Tom

— S****a H.

Intelligence That Strengthens Every Layer of IT

Modern communication isn’t just about making calls — it’s about reliability, security, and visibility across your entire environment. Securafy designs VoIP and unified communications systems that integrate seamlessly with your IT stack, ensuring performance, protection, and compliance without adding complexity.

Operational Excellence

From call routing to system monitoring, our VoIP platforms streamline daily operations. Intelligent call flows, centralized management, and real-time reporting help your team work faster while reducing administrative overhead.

Proactive Protection

Security is built into every layer of our communications stack. We monitor for anomalies, protect against toll fraud and unauthorized access, and ensure voice traffic is encrypted and resilient against outages or disruptions.

Compliance Automation

Our unified communications solutions support regulated environments by maintaining call logs, access controls, and audit-ready records — helping businesses meet compliance requirements without manual tracking or guesswork.

How Securafy Modernizes Business Communications

Cloud-Hosted VoIP Infrastructure

Our cloud-based VoIP platform replaces legacy phone systems with a secure, always-on communication layer that supports voice, messaging, and collaboration without on-prem hardware complexity.

Unified Communications Across Devices

Employees can place and receive business calls from desk phones, laptops, or mobile devices using a single system—keeping teams connected whether they’re in-office, remote, or hybrid.

Advanced Call Management Features

Smart call routing, voicemail-to-email, auto attendants, call forwarding, and real-time reporting help reduce missed calls while improving customer and internal communication flow.

Built-In Security & Call Protection

We secure voice traffic with encryption, access controls, and monitoring to prevent toll fraud, unauthorized access, and service abuse across your environment.

Scalable Architecture for Growing Teams

Add users, locations, or features without downtime or costly infrastructure changes. Your phone system scales at the pace of your business.

Reliable Support & System Monitoring

Our team monitors performance, call quality, and uptime while providing ongoing support—so communication issues don’t interrupt operations.

Built Into Our DNA:
Reliable, Scalable, and Business-Ready Communications

Your phone system shouldn’t slow your team down or limit how you work.

Securafy’s VoIP and unified communications solutions are designed for modern businesses—secure by default, flexible across devices, and built to scale as your organization grows.

We focus on clarity, uptime, and real-world usability, not bloated features or fragile systems.

Human-Led Deployment

Engineers design, configure, and validate your VoIP system for real business workflows.

Security-First Voice Infrastructure

Encrypted calls, access controls, and fraud protection are built into every deployment.

Unified Communications Anywhere

One system across desk phones, mobile devices, and desktops—no silos.

Transparent Management & Support

Clear visibility into usage, performance, and support with no hidden complexity.

A Clear, Practical Guide to Choosing the Right IT Provider

Choosing an IT provider is not just a technical decision—it’s a business decision that impacts security, costs, and long-term stability. For many small and medium-sized businesses, the difference between reactive IT support and a well-managed IT partnership isn’t always clear until problems arise.

Our IT Buyer’s Guide was created to help business owners make informed, confident decisions before signing an IT contract. It breaks down service models, pricing structures, and common pitfalls—so you understand exactly what you’re paying for, what questions to ask, and what to expect from a reliable Managed IT provider.

READ THE FULL IT BUYER’S GUIDE

The IT Buyer’s Guide Covers:

Understanding IT Service Models

Learn the differences between Break-Fix IT, Managed IT Services, and vendor-supplied support—and how each model impacts cost, reliability, and risk.

Managed IT vs. Break-Fix IT

A side-by-side comparison of proactive managed services versus reactive hourly support, including pros, cons, and real-world cost implications.

IT Support Costs in Ohio

An overview of common pricing models, what Ohio SMBs should expect to pay, and how to spot hidden costs in low-priced IT agreements.

What to Look for in an IT Contract

A checklist of 21 critical questions to ask before signing an IT services agreement—covering response times, security responsibilities, scalability, and accountability.

Industry-Specific IT Considerations

How Managed IT Services apply across healthcare, manufacturing, legal, accounting, and other Ohio-based industries with unique operational and compliance needs.

Security and Compliance at the Core

Your communication systems carry sensitive conversations, customer data, and business decisions. Securafy’s VoIP solutions are built with security, compliance, and accountability at the foundation—so every call, message, and connection is protected without adding friction to how your team works.

Call & Data Protection

Voice traffic and messaging are encrypted end-to-end, with strict access controls to prevent interception, fraud, or unauthorized use.

Compliance-Ready Communications

Our VoIP systems support compliance with HIPAA, PCI, and other regulatory requirements by maintaining secure call handling, retention controls, and audit-ready configurations.

Transparent Accountability

Call activity, system changes, and usage are fully logged and traceable—giving you clear visibility and accountability across your communications environment.

VoIP Services & Unified Communications FAQs

Clear answers to common questions about VoIP phone systems, unified communications, business calling, and modern communication infrastructure.

Voice over Internet Protocol (VoIP) services allow businesses to make and receive phone calls over the internet instead of traditional phone lines. VoIP replaces legacy PBX and analog systems with cloud-based calling that is more flexible, easier to manage, and typically more cost-efficient.

By using IP-based networks, VoIP removes the need for on-premise phone hardware and dedicated copper lines. This shift has been widely adopted as businesses modernize communications and move away from legacy telephony infrastructure (Federal Communications Commission – VoIP Overview).

Business VoIP services typically support:

internal and external voice calling
call routing, voicemail, and conferencing
integration with business applications

This model enables modern communication without maintaining on-premise phone systems.

Unified communications (UC) brings multiple communication tools into a single, centralized platform. Instead of managing separate systems for phones, voicemail, messaging, and conferencing, UC consolidates them into one environment.

Centralization improves collaboration by reducing friction between communication channels. Employees can see presence status, route calls intelligently, and move between voice, messaging, and meetings without switching systems (Microsoft Unified Communications Overview).

Unified communications often include:

VoIP calling
voicemail-to-email
call forwarding and presence
reporting and call analytics

This reduces delays and improves coordination across teams.

Traditional phone systems rely on physical phone lines and on-premise PBX hardware. VoIP systems use cloud infrastructure and internet connectivity, allowing calls to be handled through software rather than fixed hardware.

This architectural shift makes VoIP easier to scale, update, and support—especially for businesses with remote workers or multiple locations. Legacy systems are harder to adapt as work environments change (Cisco Business VoIP Overview).

Key differences include:

cloud-based vs. hardware-dependent systems
easier remote and mobile access
lower maintenance and upgrade costs

VoIP adapts more easily to modern work environments.

VoIP systems allow employees to access business phone features from anywhere using internet-connected devices. Calls can be made and received on desktops, laptops, tablets, or mobile phones while maintaining a consistent business identity.

This flexibility is essential for hybrid and remote teams, where physical office phones are no longer practical. Cloud-based calling ensures employees stay reachable regardless of location (Gartner Digital Workplace Communications).

Remote work benefits include:

business calls on personal or company devices
call forwarding and softphones
consistent caller ID and voicemail access

This keeps teams connected without being tied to a physical office.

Business VoIP systems include advanced features that go beyond basic inbound and outbound calling. These features improve call handling, visibility, and customer experience while reducing manual effort.

Modern VoIP platforms emphasize automation and insight, helping businesses manage higher call volumes and distributed teams efficiently (Cisco Unified Communications Features).

Common VoIP features include:

auto attendants and intelligent call routing
voicemail-to-email
call queues and forwarding
real-time call reporting and analytics

These tools improve responsiveness and operational efficiency.

VoIP systems scale by adding or removing users through software rather than installing new phone lines or hardware. Changes can be made quickly, often in minutes, without physical infrastructure upgrades.

This makes VoIP especially well suited for growing businesses, seasonal staffing changes, or multi-location expansion. Scalability without disruption is a key advantage of cloud-based communications (Microsoft Cloud Communications Scalability).

Scalability benefits include:

quick onboarding for new employees
easy expansion to new locations
no major infrastructure changes

VoIP grows alongside the business without complexity.

Modern VoIP systems are designed for high availability when paired with stable internet connectivity. Cloud infrastructure reduces single points of failure commonly found in on-premise phone systems.

Reliability is supported through redundancy, monitoring, and failover mechanisms built into cloud platforms. Many providers operate geographically distributed data centers to maintain uptime (NIST Network Reliability and Resilience).

Reliability is supported through:

redundant data centers
failover and call routing options
continuous system monitoring

This often results in higher reliability than legacy systems.

VoIP reduces costs by eliminating traditional phone lines, lowering maintenance expenses, and consolidating communication tools into a single platform. Long-distance and international calling costs are typically lower than legacy carriers.

By shifting telephony to an operational expense model, businesses gain more predictable monthly costs and reduce surprise repair expenses (U.S. Small Business Administration – Reducing Operating Costs).

Cost savings typically come from:

lower monthly calling costs
reduced hardware and repair expenses
flat-rate or predictable pricing models

This helps businesses manage communication budgets more effectively.

Legacy phone systems often lack flexibility, scalability, and resilience. As work models change and call volumes grow, older systems struggle to keep up and become operational liabilities.

Outdated systems are harder to support, more prone to failure, and often incompatible with modern collaboration tools. This increases downtime risk and impacts customer experience (Federal Communications Commission – Legacy Network Transition).

Common risks include:

missed or dropped calls
limited remote access
higher maintenance and downtime costs

Modern VoIP systems address these limitations directly.

VoIP and unified communications are ideal for businesses seeking flexible, modern communication tools without the limitations of traditional phone systems. They support collaboration, scalability, and cost control.

These solutions are commonly used by:

small and mid-sized businesses
remote or hybrid teams
organizations seeking cost-efficient communication

Unified communications support growth, collaboration, and consistent customer interactions.

Modernize Your Business Communications—Without the Headaches

Outdated phone systems slow teams down, frustrate customers, and limit how your business grows. Securafy’s fully managed VoIP and Unified Communications solutions give you reliable, secure, and flexible communication—built for modern, distributed teams.

VoIP Services & Unified Communications

See What Clients Are Saying in Our Google Reviews