24/7 Live Support

Securafy Support Center

Every call to Securafy is answered by a live, qualified professional — no automated menus, no voicemail, no callback queues. Whether you are an existing client, a media partner, a prospective business, or a vendor, we have a direct path for you below.

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Client Support

Existing Securafy clients — open a ticket, report an incident, or speak with your account manager.

(330) 906-8600 — Service Line support@securafy.com

New Business Inquiries

Prospective clients — speak with a Securafy advisor or book a free strategy call.

(330) 906-8888 — Sales Line Book Strategy Call →

Media & Press

Press inquiries, interview requests, speaking engagements, or media partner opportunities.

marketing@securafy.com

Partners & Vendors

Technology partners, referral partners, or vendor inquiries — connect with our partnerships team.

hello@securafy.com
What to Expect

Response times, guarantees, and how it actually works.

10min

Critical incident response

Guaranteed first-touch response on confirmed critical incidents — 24/7/365, including overnight, weekends, and holidays.

15min

Standard ticket acknowledgement

Standard support requests acknowledged within 15 minutes during business hours. Outside hours: live answer, queued for next-business-day work where appropriate.

24/7/365

Live answer guarantee

Every call answered by a live, qualified professional. No phone trees, no voicemail, no callback queues. Including weekends, overnight, and holidays.

Self-Service

Answer your own question first — or get faster help.

Knowledge Base
Searchable answers to common technical and security questions.
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FAQs
Frequently asked questions about services, pricing, and onboarding.
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Resource Library
107+ free guides, checklists, reports, and case studies.
Blog
1,500+ articles on cybersecurity, compliance, and IT operations.
Frequently Asked

Common support questions.

How do I reach Securafy support?
Call our service line at (330) 906-8600 or email support@securafy.com. Every call is answered by a live, qualified professional 24/7/365. No automated menus, voicemail trees, or callback queues. Existing clients can also open tickets through their client portal.
What are Securafy’s support hours?
Securafy provides 24/7/365 live support coverage. Critical incidents get a guaranteed 10-minute first-touch response, day or night, weekends and holidays included. Our two geographically redundant SOCs — Maitland, Florida and Houston, Texas — ensure continuous coverage with no single point of failure.
What is the guaranteed response time?
10-minute first-touch response on critical incidents — applicable 24/7/365, including overnight, weekends, and holidays. Standard support tickets are acknowledged within 15 minutes during business hours. Time to containment on confirmed security incidents is measured in minutes, not hours.
How do existing clients open a ticket?
Three ways: (1) call the service line at (330) 906-8600 for immediate live response, (2) email support@securafy.com, or (3) use the secure client portal provided during onboarding. Suspected security incidents should be called in for the fastest response.
Does Securafy provide support outside of Ohio?
Yes. Securafy delivers nationwide support through a remote-first model. The same 24/7 SOC monitoring, help desk response, and compliance management is delivered identically to clients in any U.S. state. When onsite work is required, we coordinate through a vetted national partner network screened to Securafy standards.
Columbus Office

4449 Easton Way, Suite 200 · Columbus, OH 43219

Cleveland Office

6100 Oak Tree Blvd, Suite 200 · Independence, OH 44131

All calls answered 24/7/365 by a live, qualified professional — guaranteed