Reliable IT & Security That Just Works: How Freedom Health Scaled with Securafy
Industry: Animal Health / Product-Based Business
Challenge: As a growing equine health company based in Aurora, OH, Freedom Health needed reliable IT systems and strong security without an internal tech team. Disconnected tools, limited oversight, and the risk of downtime or data loss made it difficult to operate efficiently and support ongoing growth.
Results: Securafy delivered proactive cybersecurity and fully managed IT support, giving Freedom Health the stability and visibility they needed. With responsive support and stronger system protection in place, the team can now operate with confidence and focus on growing the business.
Key Product:
Managed IT Services,
Cloud Services,
Remote IT Services,
I.T. Consulting
The single biggest benefit Freedom Health has experienced working with Securafy is the top-quality security. Securafy is always ahead of the game, keeping current with upcoming developments, and protecting us with best-in-class technology and security solutions. Securafy is proactive in ensuring we are safe, our data is safe, and our client’s information is safe.
John H.
Founder and President, Freedom Health LLC
About Freedom Health LLC
Freedom Health LLC is an equine health product company based in Aurora, Ohio, focused on developing and delivering solutions that support the digestive health and performance of horses. Working closely with veterinary professionals, the company creates products designed to address real-world health challenges in performance horses.
With a lean internal team and growing operational demands, Freedom Health needed a technology partner to help maintain reliable systems, protect business data, and support day-to-day operations.
The Challenge
As the business grew, Freedom Health faced increasing pressure to maintain stable, secure IT systems without in-house technical resources. Their existing setup lacked centralized oversight, proactive monitoring, and consistent support—creating risk around downtime, data loss, and operational inefficiencies. They needed a partner who could bring structure, reliability, and security to their environment while allowing their team to stay focused on product development and customer needs.
The Solution
Securafy provided Freedom Health with a fully managed IT and cybersecurity solution designed to support a growing product-based business. The partnership included:
Proactive 24/7 system monitoring
Secure backups and disaster recovery
Ongoing system management and support
Responsive helpdesk for day-to-day issues
“Securafy is proactive in ensuring we are safe, our data is safe, and our client’s information is safe,”says John H., Founder and President.
Instead of reacting to issues, Freedom Health now operates with consistent support, improved system visibility, and a stronger overall security posture.
The Results
Since partnering with Securafy, Freedom Health has gained confidence in the stability and security of its IT systems. With improved performance, faster response times, and reliable support, the business can operate without constant technical disruptions.
What changed:
Reduced system disruptions and improved reliability
Rapid response with a 3.89-minute average ticket response time
Consistent 32.2-minute resolution time for IT support
96.4% client satisfaction across regular surveys
“The single biggest benefit we’ve experienced is the top-quality security. Securafy is always ahead of the game,”says John H.
Today, Freedom Health runs smoother, more efficiently, and with a trusted IT partner supporting its growth.
