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We rolled out a new password policy and accidentally locked out half our team, including me. Total facepalm moment!!
Support could’ve laughed (and maybe they did), but Randy and his team were in cleanup mode right away.
They helped us recover access, reset MFA across devices, and flagged a few other risky settings we hadn’t even touched.
Sorry Randy for the late review but here goes!
We had an SSL cert expire unexpectedly and suddenly half the team couldn’t access tools we rely on daily. It caused immediate chaos with emails bouncing, services blocked. We flagged it to Securafy and within minutes, they were already replacing it, verifying dependencies, and making sure nothing else broke. Lifesavers.
sometime last month our office network dropped across all floors. Phones went down the cloud drives inaccessible all projects stalled.
Randy's brilliant team remoted in, coordinated with our ISP, reconfigured backup routing and even walked someone through physical resets while staying on the line. you're never gonna get that kind of hands-on support remotely elsewhere!
I had a live webinar and completely forgot my admin login to the platform 15 minutes before it started. Total brain fog.
I messaged the Securafy team in a panic, and they had my access reset and working in less than five minutes.
It’s a tiny thing, but that kind of quick support in crunch moments makes a huge difference.
We had a traveling exec who needed a laptop, VPN, phone app, and email configured across multiple devices in under 48 hours.
Randy and the team shipped the hardware, preconfigured everything, even walked her through setup on a spotty hotel connection.
By the time her first meeting started, everything was working. Honestly don’t know how they pulled that off so smoothly.
I worked with too many vendors to know which ones are actually reliable. this team is really fast, chill w/ non-tech peeps like me, and got our patient intake system secured without making things a pain.
We feel safer and we trust em.
Weve been working with Securafy for a while now, and honestly, it’s the kind of tech support you stop thinking about and i mean that in the best way possible. Things just work. When they don’t, you barely have time to get frustrated before someone’s already looking into it.
catching issues before they turn into problems, helping out with quick fixes, or rolling out bigger updates with zero drama. just solid, steady support that you can count on. thanks Securafy!
Our old provider was hit or miss. We run events and bookings almost every day, and downtime just isn’t an option. They’re proactive and fixed our payment system latency.
Tom Bak was so great, fantastic service as usual ! Thanks Tom
