Struggling with unreliable I.T. systems? For over 30 years, Securafy has been the trusted provider of Managed IT Services in Ohio, offering 24/7 support and full management of your IT infrastructure to keep your business secure, compliant, and operationally efficient—without the need for an in-house team.
We rolled out a new password policy and accidentally locked out half our team, including me. Total facepalm moment!!
Support could’ve laughed (and maybe they did), but Randy and his team were in cleanup mode right away.
They helped us recover access, reset MFA across devices, and flagged a few other risky settings we hadn’t even touched.
Sorry Randy for the late review but here goes!
We had an SSL cert expire unexpectedly and suddenly half the team couldn’t access tools we rely on daily. It caused immediate chaos with emails bouncing, services blocked. We flagged it to Securafy and within minutes, they were already replacing it, verifying dependencies, and making sure nothing else broke. Lifesavers.
sometime last month our office network dropped across all floors. Phones went down the cloud drives inaccessible all projects stalled.
Randy's brilliant team remoted in, coordinated with our ISP, reconfigured backup routing and even walked someone through physical resets while staying on the line. you're never gonna get that kind of hands-on support remotely elsewhere!
I had a live webinar and completely forgot my admin login to the platform 15 minutes before it started. Total brain fog.
I messaged the Securafy team in a panic, and they had my access reset and working in less than five minutes.
It’s a tiny thing, but that kind of quick support in crunch moments makes a huge difference.
We had a traveling exec who needed a laptop, VPN, phone app, and email configured across multiple devices in under 48 hours.
Randy and the team shipped the hardware, preconfigured everything, even walked her through setup on a spotty hotel connection.
By the time her first meeting started, everything was working. Honestly don’t know how they pulled that off so smoothly.
I worked with too many vendors to know which ones are actually reliable. this team is really fast, chill w/ non-tech peeps like me, and got our patient intake system secured without making things a pain.
We feel safer and we trust em.
Weve been working with Securafy for a while now, and honestly, it’s the kind of tech support you stop thinking about and i mean that in the best way possible. Things just work. When they don’t, you barely have time to get frustrated before someone’s already looking into it.
catching issues before they turn into problems, helping out with quick fixes, or rolling out bigger updates with zero drama. just solid, steady support that you can count on. thanks Securafy!
Our old provider was hit or miss. We run events and bookings almost every day, and downtime just isn’t an option. They’re proactive and fixed our payment system latency.
We offer three customized packages for managed IT services: Core-CARE, Secure-CARE, and Complete-CARE, designed to fit varying business needs. The comparison below provides a preview of the services included:
| SELECT YOUR MANAGED SERVICES PACKAGE | ||||
|---|---|---|---|---|
| Plan Description | No Plan | Core-CARE 2025 |
Secure-CARE 2025 |
Enterprise-CARE 2025 |
| Our Guarantees | ||||
| Information Privacy Guarantee | Included | ✓ | ✓ | ✓ |
| On-Site On-Time Guarantee | ✓ | ✓ | ✓ | |
| Make Things Right If We Fall Short Guarantee | ✓ | ✓ | ✓ | |
| Meet Service Level Agreement Guarantee | ✓ | ✓ | ✓ | |
| 100% Satisfaction Guarantee | ✓ | ✓ | ✓ | |
| Try Us Before You Commit | ✓ | ✓ | ✓ | |
| Pay Out Your Existing Provider’s Contract * | ✓ | ✓ | ✓ | |
| Never Leave a Service Voicemail Guarantee | ✓ | ✓ | ||
| 30-Day Money Back Guarantee | ✓ | ✓ | ||
| Proactive Account Management | ||||
| Weekly Tech Tips | ✓ | ✓ | ✓ | |
| Weekly Cyber Security Awareness | ✓ | ✓ | ✓ | |
| Payment & Invoice Portal | ✓ | ✓ | ✓ | |
| Self Service Portal | ✓ | ✓ | ✓ | |
| Monthly Cyber Security Newsletter | ✓ | ✓ | ✓ | |
| Technology Business Reviews | ✓ | ✓ | ✓ | |
| Monthly Executive Summary Report | ✓ | ✓ | ✓ | |
| Quarterly Security Assessments | ✓ | ✓ | ✓ | |
| Client Relationship Manager | ✓ | ✓ | ✓ | |
| Support Services | ||||
| Remote Help Desk Support Monday – Friday, 7:00 a.m. – 6:00 p.m. |
Not Available | ✓ | ✓ | ✓ |
| Hourly On-Site Rate for Services & Support Monday – Friday, 7:00 a.m. – 6:00 p.m. |
*request pricing | *request pricing | ✓ | ✓ |
| After-Hours And Weekend Support Monday – Friday, 6:00 p.m. - 10:00 p.m. Saturday – Sunday, 8:00 a.m. –10:00 p.m. |
Not Available | *request pricing | *request pricing | *request pricing |
| Holiday Support and Other After-Hours | Not Available | *request pricing | *request pricing | *request pricing |
| Remote Emergency Response Time – Business Hours | As Available | 4 Hours | 2 Hours | 1 Hour |
| On-Site Emergency Response Time – Business Hours | As Available | As Available | Same Day | Same Day |
Pricing available upon request or you can request a customized proposal here: Request a Quote.
Securafy's team has been instrumental in keeping our business secure and running smoothly. Their response time is unmatched, and their proactive approach has saved us countless hours of downtime.
Fast Response Time: Guaranteed emergency response within one hour.
Decades of Experience: Over 30 years in the industry, staffed with certified experts.
24/7 Support: Around-the-clock IT support for minimizing downtime.
Proactive IT Management: We monitor your systems to prevent issues before they affect your business.
Clear Communication: We provide plain-English explanations, so you’re always informed.
Data Breaches: Outdated or unmanaged I.T. systems increase the risk of cyberattacks.
Operational Delays: Slow and unreliable I.T. services lead to recurring disruptions.
Financial Impact: Downtime and security breaches result in significant revenue losses.
At Securafy, we understand that each industry has its own set of IT challenges. Our Managed IT Services are custom-built to meet the specific needs of your business, ensuring compliance, security, and operational efficiency. We proudly serve the following industries with expert solutions:
| Industry | Manages IT Services Offered |
|---|---|
| Legal Firms | Safeguard confidential client data and ensure your firm complies with all relevant industry regulations. |
| Healthcare Providers | Maintain HIPAA compliance and protect patient information with our proactive IT support. |
| Manufacturing Companies | Secure your production lines and operational technology with industry-focused IT management. |
| Accounting Firms | Keep financial data protected and ensure smooth IT operations, so you can focus on your clients. |
| Financial Institutions | From banks to investment firms, we offer robust IT solutions to safeguard your financial data. |
| Real Estate Professionals | Ensure your systems are secure and reliable, so you can stay focused on closing deals. |
Securafy is your trusted IT partner across Northeast Ohio and the Columbus Metropolitan Area. We provide specialized Managed IT Services in various locations, offering local support with global expertise. Whether you’re located in a busy city or a quieter county, our IT solutions are tailored to meet your business’s specific needs.
| Location | Managed IT Services Provided |
|---|---|
| Painesville | Supporting SMBs with tailored IT solutions that keep your business running efficiently. |
| Akron | Providing expert IT management to help Akron businesses optimize their infrastructure. |
| Cleveland | Ensuring Cleveland companies stay ahead with proactive, secure IT systems and support. |
| Medina | Delivering professional IT solutions to meet the unique needs of businesses in Medina. |
| Columbus Metropolitan Area | Providing IT services for Delaware, Fairfield, Franklin, Hocking, Licking, Madison, Morrow, Perry, Pickaway, and Union counties. |
Not located in one of these areas? No problem! We also offer Remote IT Services for businesses across the country, including IT Consulting, Remote Computer Repair, and Hourly IT Support, ensuring you receive the expert assistance you need no matter where your business is located.