Service Tiers
THREE TIERS. ONE PHILOSOPHY.
All tiers are built on Enterprise Remote Monitoring & Management, NIST CSF 2.0, and Prevention-First security. Every tier includes our 30-Day Risk-Free Trial, 10-Minute Response Guarantee, and DiJulius Group World-Class Service Certification.
Essential-CARE
ESSENTIAL
"Reliable IT that just works"
$95–$115 / user / month
Best for: 10–50 users · No internal IT · Co-managed engagements
- 24/7 NOC & Help Desk (Enterprise Remote Monitoring & Management)
- Automated OS & 3rd-Party Patch Management
- Next-Generation Anti-Virus + EDR
- Microsoft 365 Admin & Cloud Backup
- Dark Web Monitoring
- Anti-Phishing + Security Awareness Training
- Adaptive Multi-Factor Authentication + Password Vault
- M365 / Teams / SharePoint Backup
- CSA Executive Portal & 233+ LMS Courses
- Full Network Documentation
- Dedicated Account Manager
- Quarterly Business Reviews
Secure-CARE
SECURE
"Prevent breaches. Stay operational."
$155–$185 / user / month
Best for: 20–150 users · Cyber insurance requirements · Modern threat exposure
- Everything in Essential-CARE
- Zero Trust Application Control — Default-Deny
- Application Isolation & Containment
- 24/7 Human-Operated SOC — 24/7 Human SOC
- SIEM / Security Event Management
- Advanced Email Encryption
- Advanced Identity Protection
- Mobile Device Management (Mobile Device Management)
- SASE — Secure Access Service Edge
- Written IRP, DRP & WISP
- Automated Daily Compliance & Pen Testing
- 24/7 Full Security Operations Center
Comply-CARE
COMPLY
"Pass audits. Win contracts. Prove security."
$210–$260 / user / month
Best for: Regulated industries · Banking · Healthcare · Legal · Government
- Everything in Secure-CARE
- Full GRC Platform — Continuous Monitoring
- vCISO Advisory & Board-Ready Reporting
- Quarterly 3rd-Party Penetration Testing
- HIPAA · CMMC 2.0 · CJIS · GLBA · PCI
- Ohio Safe Harbor (ORC §1354) Support
- Enterprise BCDR Appliance BCDR — Instant Virtualization
- Continuous Data Protection (CDP)
- Cyber Insurance Evidence Packages
- POA&M Reporting
- Quantitative Risk Management (FAIR)
- GRC Employee & Vendor Portals
THE COST OF
DOING NOTHING
DOING NOTHING
$1.85M
Avg. ransomware recovery cost
21 Days
Avg. downtime after ransomware
60%
SMBs close within 6 months of major incident
Zero
Securafy client ransomware incidents post-onboarding
Complete Feature Matrix
EVERY FEATURE. EVERY TIER.
Transparent and comparable. Select a category to explore what's included at each service level.
| Feature | Essential | Secure | Comply |
|---|---|---|---|
| Endpoint Monitoring & Management | |||
| 24/7 RMM Monitoring & Alerting (Enterprise Remote Monitoring & Management) | ✔ | ✔ | ✔ |
| Automated OS & 3rd-Party Patch Management | ✔ | ✔ | ✔ |
| Next-Generation Anti-Virus (NGAV) | ✔ | ✔ | ✔ |
| Endpoint Detection & Response (EDR) | ✔ | ✔ | ✔ |
| Ransomware Detection & Automated Rollback | ✔ | ✔ | ✔ |
| Computer Encryption (BitLocker / FileVault) | ✔ | ✔ | ✔ |
| DNS Filtering | ✔ | ✔ | ✔ |
| Endpoint Backup to Cloud | ✔ | ✔ | ✔ |
| Zero Trust Application Control Platform | |||
| Zero Trust Application Control — Default-Deny Application Control | — | ✔ | ✔ |
| Application Isolation & Containment — Limits what approved apps can do | — | ✔ | ✔ |
| Zero Trust Application Control Storage Control — USB & Network Shares | — | ✔ | ✔ |
| Zero Trust Application Control Elevation Control | — | ✔ | ✔ |
| 24/7 Human-Operated SOC — 24/7 Human-Operated SOC | — | ✔ | ✔ |
| Geo Tracking, Alerting & Warning | — | ✔ | ✔ |
| Loaner PC / Server Program | — | ✔ | ✔ |
| Feature | Essential | Secure | Comply |
|---|---|---|---|
| User & Identity Protection | |||
| Dark Web Monitoring — Credentials & Domain | ✔ | ✔ | ✔ |
| Anti-SPAM with Advanced AI Engine | ✔ | ✔ | ✔ |
| Anti-Phishing Defense — Link Rewriting & URL Scanning | ✔ | ✔ | ✔ |
| Security Awareness Training (Role-Based) | ✔ | ✔ | ✔ |
| Phishing Simulation & Susceptibility Testing | ✔ | ✔ | ✔ |
| Password Vault — Zero-Knowledge Architecture | ✔ | ✔ | ✔ |
| Adaptive Multi-Factor Authentication — Enforced Across All Systems | ✔ | ✔ | ✔ |
| M365 / Teams / SharePoint / OneDrive Backup | ✔ | ✔ | ✔ |
| SaaS Backup & Application Management | ✔ | ✔ | ✔ |
| Google Workspace Backup | ✔ | ✔ | ✔ |
| Advanced Email Encryption | — | ✔ | ✔ |
| Advanced Identity Protection (Identity Protection + PIM) | — | ✔ | ✔ |
| Mobile Device Management — Mobile Device Management | — | ✔ | ✔ |
| Feature | Essential | Secure | Comply |
|---|---|---|---|
| Network & Gateway Security | |||
| Firewall Management & Firmware Updates | ✔ | ✔ | ✔ |
| Content Filtering & IPS/IDS | ✔ | ✔ | ✔ |
| M365 License Management & Optimization | ✔ | ✔ | ✔ |
| Firewall with Unified Threat Management (UTM) | — | ✔ | ✔ |
| Gateway Anti-Virus | — | ✔ | ✔ |
| Bandwidth Management & VPN Support | — | ✔ | ✔ |
| SIEM / Security Information & Event Management | — | ✔ | ✔ |
| Advanced Application Allowlisting & Application Isolation & Containment | — | ✔ | ✔ |
| SASE — Secure Access Service Edge | — | ✔ | ✔ |
| 24/7 Full Security Operations Center | — | ✔ | ✔ |
| Feature | Essential | Secure | Comply |
|---|---|---|---|
| Data Protection & Business Continuity | |||
| Endpoint & Server Backup to Cloud | ✔ | ✔ | ✔ |
| AES-256 Encryption In-Transit & At-Rest | ✔ | ✔ | ✔ |
| M365 / Teams / SharePoint Cloud Backup | ✔ | ✔ | ✔ |
| 1 TB Cloud Storage Included (then $50/TB/mo) | ✔ | ✔ | ✔ |
| SQL & Exchange Server Backup | — | — | ✔ |
| Enterprise BCDR Appliance | Add-On | Add-On | Included |
| Instant Virtualization & On-Site Failover | Add-On | Add-On | Included |
| Disaster Recovery to Cloud | Add-On | Add-On | Included |
| Continuous Data Protection (CDP) — Sub-Hourly | Add-On | Add-On | Included |
| Disaster Recovery Runbook — Written & Tested | — | — | ✔ |
| Feature | Essential | Secure | Comply |
|---|---|---|---|
| Site Services & Documentation | |||
| Full Site Documentation Service | ✔ | ✔ | ✔ |
| Advanced Network Topology Mapping (Auto-Discovery) | ✔ | ✔ | ✔ |
| 100+ Executive Reports On-Demand | ✔ | ✔ | ✔ |
| Threat Protection & Vulnerability Scanning | ✔ | ✔ | ✔ |
| Monthly Risk Assessment | ✔ | ✔ | ✔ |
| Site Password Management Portal | ✔ | ✔ | ✔ |
| Group Policy Management | ✔ | ✔ | ✔ |
| Written Breach Incident Response Plan (IRP) | — | ✔ | ✔ |
| Written Disaster Recovery Plan (DRP) | — | ✔ | ✔ |
| Written Information Security Plan (WISP) | — | ✔ | ✔ |
| Automated Daily Compliance Testing | — | ✔ | ✔ |
| Automated Daily Penetration Testing | — | ✔ | ✔ |
| Feature | Essential | Secure | Comply |
|---|---|---|---|
| GRC Platform & Compliance Frameworks | |||
| Full GRC Platform — Continuous Control Monitoring | — | — | ✔ |
| vCISO Advisory — Quarterly C-Suite Strategy Sessions | — | — | ✔ |
| Board-Ready Reporting (Risk Posture & Trends) | — | — | ✔ |
| Quarterly 3rd-Party Penetration Testing | — | — | ✔ |
| HIPAA Security Rule & OCR Audit Support | — | — | ✔ |
| CMMC 2.0 / NIST 800-171 Readiness & Support | — | — | ✔ |
| GLBA / FFIEC CAT Support | — | — | ✔ |
| CJIS Security Policy Compliance Support | — | — | ✔ |
| PCI-DSS v4.0 Support | — | — | ✔ |
| Ohio Safe Harbor Act (ORC §1354) Support | — | — | ✔ |
| Cyber Insurance Evidence Packages | — | — | ✔ |
| POA&M Reporting — Plan of Action & Milestones | — | — | ✔ |
| GRC Employee & Vendor Portals | — | — | ✔ |
| Automated Monthly Vulnerability Assessments | — | — | ✔ |
| Quantitative Risk Management (FAIR Methodology) | — | — | ✔ |
| Feature | Essential | Secure | Comply |
|---|---|---|---|
| Iron-Clad Guarantees | |||
| 10-Minute Response Guarantee — 24/7/365 | ✔ | ✔ | ✔ |
| 100% Satisfaction Guarantee | ✔ | ✔ | ✔ |
| 30-Day Risk-Free Trial | ✔ | ✔ | ✔ |
| 90-Day No-Penalty Exit Window | ✔ | ✔ | ✔ |
| Live Phone Answers 24/7 — No Voicemail Ever | ✔ | ✔ | ✔ |
| Price Guarantee — No Hidden Fees | ✔ | ✔ | ✔ |
| Full Network Documentation Ownership — Always Yours | ✔ | ✔ | ✔ |
| Free Technology Rider (4 & 5-Year Agreements) | ✔ | ✔ | ✔ |
| Account Management & Reporting | |||
| Dedicated Account Manager | ✔ | ✔ | ✔ |
| Quarterly Business Reviews | ✔ | ✔ | ✔ |
| Monthly Executive Summary Reports | ✔ | ✔ | ✔ |
| CSA Executive Portal — Real-Time Dashboard | ✔ | ✔ | ✔ |
| LMS — 233+ University-Grade Training Courses | ✔ | ✔ | ✔ |
| Support Response Rates | |||
| Remote Help Desk (24/7/365) | Included | Included | Included |
| On-Site Support (Mon–Fri 8am–5pm) | Included | Included | Included |
| After-Hours Rate (Mon–Fri 5–10pm) | $275/hr | $225/hr | $175/hr |
| Emergency Response — Business Hours SLA | 4 Hours | 2 Hours | 1 Hour |
| On-Site Emergency (Business Hours) | As Available | Same Day | Same Day |
Iron-Clad Commitments
OUR GUARANTEES — IN WRITING.
Not marketing language. Contractual obligations embedded verbatim in your service agreement. If we fail, you are credited, refunded, or released. No other MSP will match this in writing.
10-Minute Response — 24/7/365
A qualified technician responds within 10 minutes — any time, any day, any holiday. Miss it, and we credit your account. No exceptions, no excuses.
100% Satisfaction Guarantee
If any service falls short of your expectations, we make it right at no charge. If we cannot, the service is free. Period. No arguments.
30-Day Risk-Free Trial
Sign your agreement and receive full service at no charge for 30 days. Walk away at any point with zero penalty and zero invoice.
90-Day No-Penalty Exit
After your trial, a 90-day exit window with no termination fees. We earn your continued business every single quarter.
Documentation Ownership — Always Yours
Complete written documentation of your network, passwords, and configurations. You own it. We will never hold you hostage.
Price Guarantee — No Hidden Fees
The monthly fee quoted is the monthly fee you pay. No weasel clauses, no hidden exclusions, no scope creep surprises.
Live Answers 24/7 — No Voicemail
Every call to Securafy is answered by a live, qualified professional. No automated menus. No voicemail. No callback queues. Ever.
Free Technology Rider (4 & 5-Year)
Every desktop and laptop replaced during your 4 or 5-year term, fully installed and configured. Zero capital expenditure. Zero disruption.
Compliance Expertise
EVERY FRAMEWORK. FULLY SUPPORTED.
We understand your regulatory environment — not just your technology. You never have to explain CJIS to us. You never have to describe a HIPAA Business Associate Agreement.
NIST CSF 2.0
All organizations · Ohio Safe Harbor · Cyber insurance
HIPAA
Healthcare providers · Health plans · Business associates
CMMC 2.0
DoD contractors · CUI handlers · Defense manufacturing
GLBA / FFIEC
Banks · Credit unions · Financial advisors · Insurance
CJIS
Law enforcement · Agencies with CJI system access
PCI-DSS v4
Any business processing or storing payment card data
SOC 2 Type II
SaaS companies · Technology service providers
Ohio Safe Harbor
Any Ohio business subject to state breach notification law
FTC Safeguards
Auto dealers · Tax preparers · Non-bank financial institutions
Cyber Insurance
Any business carrying or renewing cyber liability coverage
"
"Before Securafy, I could not answer my board's questions about cyber risk. Now I get a plain-English report every quarter that tells me exactly where we stand — and what's been done about it. For the first time, IT is working for us instead of keeping us up at night."
— Chief Financial Officer — Mid-Market Ohio Business · Comply-CARE Client
Transparent Pricing
SUPPORT RATES — NO SURPRISES.
Remote help desk and on-site support are included in every tier. Additional rates below apply only to after-hours and project work.
| Support Type | No Plan | Essential | Secure | Comply |
|---|---|---|---|---|
| Remote Help Desk (24/7/365) | Not Available | Included | Included | Included |
| On-Site Support (Mon–Fri 8am–5pm) | $195–$225/hr · 2-hr min | Included | Included | Included |
| Project Work (Mon–Fri 8am–5pm) | $195–$225/hr | $195–$225/hr | $195–$225/hr | $195–$225/hr |
| After-Hours (Mon–Fri 5–10pm, Sat–Sun) | Not Available | $275/hr · 2-hr min | $225/hr · 2-hr min | $175/hr · 2-hr min |
| Holiday / Late Night | Not Available | $390/hr · 8-hr min | $390/hr · 2-hr min | $390/hr · 2-hr min |
| Emergency Response (Business Hours) | As Available | 4 Hours | 2 Hours | 1 Hour |
| On-Site Emergency (Business Hours) | As Available | As Available | Same Day | Same Day |