SLA Service Credit Request

01 — Client Information

First Name * Required

Last Name * Required

Business Email * Valid email required

Phone Number * Required

Company Name * Required

02 — Ticket & Breach Details

Ticket Number * Required — find this in your confirmation email

Date of Breach * Required

Approximate Submission Time * Required

Submission Channel * Required

03 — Priority Tier at Submission

Not sure? Select the priority you believe the ticket qualified for. Securafy will confirm during review.

04 — Additional Breach Tickets (Optional)

Additional Ticket Numbers List any other ticket numbers from the same month that also breached the 10-minute SLA, separated by commas.

Description of Impact * Required

05 — Acknowledgment

I confirm that the ticket(s) listed above were submitted through an approved Securafy contact channel, that a human response was not received within 10 minutes, and that I am submitting this request within 15 calendar days of the end of the month in which the breach occurred. I understand that Service Credits are applied as a line-item reduction on my next invoice and have no cash value.

Your information is used only to process this credit request.

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Request Received

Your SLA Service Credit Request has been submitted to our accounting team. You'll receive a confirmation email shortly, and a Securafy advisor will follow up within 5 business days.

Reference Number: —

Submitted: —

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Priority Tier Reference

Critical

Total outage · 5% MRR

High

Major degradation · 2.5% MRR

Standard

Single user · 1% MRR

Low

General request · 0.5% MRR

Claim Requirements

Submit within 15 calendar days of month-end
Include the exact ticket number from your confirmation
Breach must be through an approved channel — not direct cell/personal email
Credits are applied to your next invoice as a line item
Securafy reviews within 5 business days

Questions?

Email accounting@securafy.com
Call (330) 906-8888 — Live 24/7

SLA Credit Request

Request Received