Desk Phone
HD Audio · Dual LCD · 12 Programmable Keys · Plug & Play
Cytracom Desktop
Calls · Messaging · Contacts · Collaboration Hub
Cytracom Mobile
iOS & Android · One Number · Free for Every User
Securafy UCaaS delivers a fully managed business phone and communications system — voice, text, visual voicemail, video, mobile and desktop apps, and managed hardware — powered by Cytracom and billed at a predictable per-user monthly rate. One number works across every device, eliminating traditional phone system capital expense and maintenance overhead for businesses nationwide.
Most businesses nationwide are stitching together a legacy phone system, a separate video conferencing tool, a team chat app, and a mobile solution — from different vendors, on different bills, with no integration and no single point of accountability when something breaks.
The average business uses 4–6 separate communications tools. That is 4–6 vendors to manage, 4–6 contracts to renew, and 4–6 attack surfaces your IT team has to secure. UCaaS eliminates all of that.
"Communications tools that aren't integrated with your security program are a liability. Every unmanaged SaaS application is a potential entry point. We manage your communications the same way we manage your security — with complete visibility and zero gaps."
— Randy Hall, Founder & CEO, SecurafyCytracom's platform is purpose-built for MSPs — built to be managed, monitored, and secured at the infrastructure level. Not a consumer app bolted together for resale. VoIP made simple.
Unlimited calling within the US and Canada — no per-minute charges, no overage surprises. One flat rate covers your entire team. Managed and monitored by Securafy.
Rich messaging and collaboration across SMS/MMS and the Cytracom Desktop app. Your team communicates on business numbers — not personal phones — keeping every conversation compliant and trackable.
Read, listen to, and manage all voicemail messages from a single screen. No more dialing in — visual voicemail surfaces every message at a glance with transcription, so nothing gets missed.
One business number rings your desk phone, Cytracom Desktop, and mobile app simultaneously. Your team is reachable on their terms — office, home, or in the field — without giving out personal numbers.
No long-term contracts or commitments — Cytracom earns your business every day. Combined with Securafy's 30-day risk-free trial and 90-day no-penalty exit, you are never locked in against your will.
Place callers within a queue to wait for the next available agent or employee. Configurable queue strategies, hold music, position announcements, and overflow routing — fully managed by Securafy.
Record incoming and outgoing calls to support compliance, training, and quality assurance. Securely stored, access-controlled, and retained according to your industry's requirements — HIPAA, GLBA, and CJIS ready.
Never miss a call. A virtual receptionist greets callers 24/7, routes to the right department or individual, and handles after-hours with professional messaging. Configured and maintained by Securafy.
Live answer support dedicated to simplifying voice for your business. Combined with Securafy's 10-minute response guarantee, you always reach a real person — no automated menus, no callback queues, ever.
Take your business on the go with a free iOS or Android mobile app for every user. Make and receive calls on your business number, access voicemail, send texts, and collaborate — all from your phone without revealing your personal number.
A powerful communications hub for real-time interactions with teams and customers. The Desktop app brings calls, messages, contacts, and collaboration into a single unified interface on your computer — eliminating the need for a physical desk phone if preferred.
Every hardware deployment comes with fully managed, warrantied IP phones provisioned by Securafy. No configuration headaches, no separate hardware vendors, no warranty claims to navigate yourself.
Digital Presence Indicators — 12 real-time, programmable keys with pagination. See who is available, on a call, or away at a glance.
Crystal-clear, high-definition sound for perfect call quality. No more muffled calls or dropped audio — every conversation sounds like the person is in the room.
Two bright, beautiful LCD screens built in. Navigate contacts, call history, voicemail, and settings without squinting at a tiny single-line display.
Simply plug into your network's Ethernet connection and the phone provisions automatically. Securafy pre-configures every device — your team picks it up and gets to work.
Every managed phone is fully warranted. Hardware failure is Securafy's problem to solve — not yours. Replacement provisioned and shipped, no hassle.
Every device managed from a single portal. Firmware updates, configuration changes, and user provisioning happen centrally — no on-site visits required for routine changes.
Most UCaaS providers sell direct to businesses and expect IT departments to manage the platform. Cytracom is different — it was built from the ground up for MSPs, which means Securafy gets deeper integration, better visibility, and stronger security controls than any consumer UCaaS product can offer.
Every UCaaS deployment is provisioned with MFA enforced, call encryption enabled, and access controls hardened — before any user touches the system. Security is not an option. It is the default.
Securafy's 10-minute response guarantee covers your UCaaS environment. A phone system outage is a business emergency. We treat it like one.
Your UCaaS configuration, call routing logic, user provisioning, and carrier settings are fully documented in plain language and owned by you — always. You are never held hostage by a provider who won't release your own data.
UCaaS sits alongside your Securafy-managed endpoints, M365, and security posture as a single, coherent technology stack — not an isolated silo managed by a different vendor who doesn't know your environment.
| Capability | Legacy / Traditional PBX | Securafy UCaaS |
|---|---|---|
| Capital expenditure | High — hardware, installation, licensing | Zero — fully operational expense |
| Remote / mobile workers | Limited — desk-bound, VPN dependent | Native — softphone app on any device |
| Video conferencing | Separate vendor, separate bill | Built-in — same platform |
| Team messaging | Personal apps (iMessage, WhatsApp) — unmanaged | Managed, monitored, compliant |
| Scaling up or down | Complex — hardware changes, carrier contracts | Instant — add or remove users in minutes |
| Security hardening | Minimal — legacy PBX not designed for security | Prevention-First by default — MFA, encryption, monitoring |
| Compliance documentation | Manual — difficult to prove | Automated — call records, access logs, retention policies |
| IT management overhead | High — multiple vendors, multiple contracts | Zero — fully managed by Securafy |
| Disaster recovery | Physical hardware failure = total outage | Cloud-based — geo-redundant, auto-failover |
| Call analytics | Limited or unavailable | Real-time dashboard — volume, response time, missed calls |
| MS Teams / CRM integration | Not available | Native integration |
| Support accountability | Multiple vendors pointing fingers | Single provider — Securafy owns it all |
Call recording retention, encryption, and compliance documentation satisfy GLBA and FFIEC examiner requirements. Every communication is archived, auditable, and secure.
HIPAA-compliant communications with encrypted call recording, secure messaging, and access controls. Patient-facing and internal communications on a compliant, managed platform.
Client confidentiality requires that communications are secured, logged, and controlled. UCaaS provides the documentation trail that satisfies bar ethics requirements and Ohio Safe Harbor obligations.
Connect multiple facilities, remote workers, and field teams on a single platform. Auto-attendant and call routing scale across locations without adding infrastructure at each site.
Your team works from offices, homes, and everywhere in between. UCaaS gives every user the same professional communications experience regardless of where they are located.
Replace aging phone systems with a modern, fully managed platform. Auto-attendant, appointment reminders, and after-hours routing without the overhead of managing the technology yourself.
UCaaS stands for Unified Communications as a Service. It replaces your separate phone system, video conferencing tool, and team messaging app with a single cloud-delivered platform. You need it because fragmented communications tools are expensive to manage, difficult to secure, and create gaps in how your team collaborates — especially with hybrid and remote work. A managed UCaaS solution eliminates all three problems simultaneously.
Microsoft Teams Phone is a product you buy and configure yourself — or pay a consultant to set up once and leave you to manage. Securafy UCaaS is a fully managed service: provisioning, configuration, security hardening, carrier management, monitoring, and support are all included and owned by our team. You get the benefit of enterprise communications without any of the management burden. It also integrates with Teams natively, so the two are complementary, not competing.
Yes. Securafy manages the complete number porting process from your current carrier to the Cytracom platform. This includes all direct lines, main business numbers, toll-free numbers, and fax numbers. The cutover is scheduled during a low-traffic window and tested thoroughly before going live. Your customers dial the same number they always have.
That depends on your preferences. Most users work exclusively through the softphone app on their computer or mobile device — no physical phone required. If you prefer desk phones, Cytracom supports a range of IP desk phones that Securafy configures and provisions remotely. Either way, there is no on-premises PBX hardware — the platform runs entirely in the cloud.
Yes. Cytracom's platform includes encryption in transit and at rest, call recording with controlled access, audit logging, and retention policies. Securafy layers MFA enforcement, access controls, and our 24/7 monitoring on top. For HIPAA, we execute a Business Associate Agreement and configure the platform to satisfy PHI communication requirements. For GLBA and FFIEC, call recording retention and access documentation satisfy examiner requirements. For CJIS, we configure the platform to meet all 14 CJIS security policy areas relevant to communications.
For most small to mid-size businesses, the complete migration from assessment to cutover takes 2–4 weeks. This includes environment discovery, number porting initiation, platform configuration, user provisioning, testing, training, and cutover. Securafy manages the entire process — you are not responsible for coordinating between carriers or configuring the platform. The cutover itself is typically scheduled for a Friday evening and is complete before Monday morning.
Yes. UCaaS is available as a standalone service or as an add-on to any Securafy service tier — Essential-CARE, Secure-CARE, or Comply-CARE. When bundled with a Securafy tier, your communications environment is managed within the same CSA portal, monitored by the same NOC team, and covered by the same guarantees as your IT and security services. One provider. One portal. One bill.
Start with a complimentary communications assessment. We will evaluate your current phone system, identify gaps, and show you exactly what Securafy UCaaS delivers for your specific environment — at no charge, no obligation.
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