Simplified. Unified.
Integrated. Secure.
Securafy UCaaS delivers a fully managed business phone and communications system — voice, text, visual voicemail, video, mobile and desktop apps, and managed hardware — powered by Cytracom and billed at a predictable per-user monthly rate. One number works across every device, eliminating traditional phone system capital expense and maintenance overhead for businesses nationwide.
Your Business Communications
Are Probably Fragmented.
Most businesses nationwide are stitching together a legacy phone system, a separate video conferencing tool, a team chat app, and a mobile solution — from different vendors, on different bills, with no integration and no single point of accountability when something breaks.
The average business uses 4–6 separate communications tools. That is 4–6 vendors to manage, 4–6 contracts to renew, and 4–6 attack surfaces your IT team has to secure. UCaaS eliminates all of that.
"Communications tools that aren't integrated with your security program are a liability. Every unmanaged SaaS application is a potential entry point. We manage your communications the same way we manage your security — with complete visibility and zero gaps."
— Randy Hall, Founder & CEO, Securafy- Unlimited calls — US & Canada
- SMS/MMS text messaging
- Visual voicemail
- One number — phone, desktop & mobile
- Auto attendant & call queuing
- Call recording
- Cytracom Mobile App (iOS & Android)
- Cytracom Desktop App
- Managed hardware — fully warranted
- No long-term contracts
- 24/7 monitoring by Securafy NOC
- Security hardened — MFA enforced
Built to Grow
With Your Business
Cytracom's platform is purpose-built for MSPs — built to be managed, monitored, and secured at the infrastructure level. Not a consumer app bolted together for resale. VoIP made simple.
Unlimited Calls
Unlimited calling within the US and Canada — no per-minute charges, no overage surprises. One flat rate covers your entire team. Managed and monitored by Securafy.
Text Messaging — SMS/MMS
Rich messaging and collaboration across SMS/MMS and the Cytracom Desktop app. Your team communicates on business numbers — not personal phones — keeping every conversation compliant and trackable.
Visual Voicemail
Read, listen to, and manage all voicemail messages from a single screen. No more dialing in — visual voicemail surfaces every message at a glance with transcription, so nothing gets missed.
One Number on All Devices
One business number rings your desk phone, Cytracom Desktop, and mobile app simultaneously. Your team is reachable on their terms — office, home, or in the field — without giving out personal numbers.
No Long-Term Contracts
No long-term contracts or commitments — Cytracom earns your business every day. Combined with Securafy's 30-day risk-free trial and 90-day no-penalty exit, you are never locked in against your will.
Call Queuing
Place callers within a queue to wait for the next available agent or employee. Configurable queue strategies, hold music, position announcements, and overflow routing — fully managed by Securafy.
Call Recording
Record incoming and outgoing calls to support compliance, training, and quality assurance. Securely stored, access-controlled, and retained according to your industry's requirements — HIPAA, GLBA, and CJIS ready.
Auto Attendant
Never miss a call. A virtual receptionist greets callers 24/7, routes to the right department or individual, and handles after-hours with professional messaging. Configured and maintained by Securafy.
Local Support — Live Answer
Live answer support dedicated to simplifying voice for your business. Combined with Securafy's 10-minute response guarantee, you always reach a real person — no automated menus, no callback queues, ever.
Cytracom Mobile & Desktop
Your Business, Always Connected
Cytracom Mobile App
Take your business on the go with a free iOS or Android mobile app for every user. Make and receive calls on your business number, access voicemail, send texts, and collaborate — all from your phone without revealing your personal number.
- Free for every customer
- iOS and Android
- One number on all devices
- SMS/MMS messaging
- Visual voicemail access
Cytracom Desktop App
A powerful communications hub for real-time interactions with teams and customers. The Desktop app brings calls, messages, contacts, and collaboration into a single unified interface on your computer — eliminating the need for a physical desk phone if preferred.
- Unified communications hub
- Real-time team messaging
- Customer interaction center
- Call management & controls
- Replaces physical desk phone
Managed Phones
Fully Provisioned. Fully Warranted.
Every hardware deployment comes with fully managed, warrantied IP phones provisioned by Securafy. No configuration headaches, no separate hardware vendors, no warranty claims to navigate yourself.
12 Programmable Keys
Digital Presence Indicators — 12 real-time, programmable keys with pagination. See who is available, on a call, or away at a glance.
HD Audio
Crystal-clear, high-definition sound for perfect call quality. No more muffled calls or dropped audio — every conversation sounds like the person is in the room.
Dual LCD Display
Two bright, beautiful LCD screens built in. Navigate contacts, call history, voicemail, and settings without squinting at a tiny single-line display.
Plug & Play Setup
Simply plug into your network's Ethernet connection and the phone provisions automatically. Securafy pre-configures every device — your team picks it up and gets to work.
Full Warranty Included
Every managed phone is fully warranted. Hardware failure is Securafy's problem to solve — not yours. Replacement provisioned and shipped, no hassle.
Centralized Device Management
Every device managed from a single portal. Firmware updates, configuration changes, and user provisioning happen centrally — no on-site visits required for routine changes.
Securafy + Cytracom
Purpose-Built for Managed Services
Most UCaaS providers sell direct to businesses and expect IT departments to manage the platform. Cytracom is different — it was built from the ground up for MSPs, which means Securafy gets deeper integration, better visibility, and stronger security controls than any consumer UCaaS product can offer.
What Makes Cytracom Different
- MSP-Native Architecture — Cytracom's platform is designed to be managed at the MSP level, not patched together for resale. Securafy has infrastructure-level visibility and control that consumer UCaaS products simply cannot provide.
- Integrated Security Model — Communications and security managed by the same team, on the same platform, with the same accountability. When your phone system and your security posture are siloed, gaps appear. We eliminate those gaps.
- Single Pane of Glass — Your UCaaS environment is monitored alongside your endpoints, network, and cloud environment in Securafy's NOC. One team sees everything. One team owns everything.
- Carrier-Grade Reliability — Cytracom's platform is built on carrier-grade infrastructure with redundancy, failover, and uptime SLAs that consumer VoIP products cannot match.
- Regulatory Compliance — Built with HIPAA, GLBA, and CJIS compliance requirements in mind. For regulated industries, communications compliance is not an afterthought — it is architecture.
- No Contract Surprises — Consistent with Securafy's price guarantee — the UCaaS investment quoted is the investment you pay. No hidden carrier fees, no surprise overages, no weasel clauses.
★ The Securafy Difference
Security-First Provisioning
Every UCaaS deployment is provisioned with MFA enforced, call encryption enabled, and access controls hardened — before any user touches the system. Security is not an option. It is the default.
10-Minute Response — Communications Included
Securafy's 10-minute response guarantee covers your UCaaS environment. A phone system outage is a business emergency. We treat it like one.
Full Documentation Ownership
Your UCaaS configuration, call routing logic, user provisioning, and carrier settings are fully documented in plain language and owned by you — always. You are never held hostage by a provider who won't release your own data.
Seamless IT + Communications Stack
UCaaS sits alongside your Securafy-managed endpoints, M365, and security posture as a single, coherent technology stack — not an isolated silo managed by a different vendor who doesn't know your environment.
Legacy Phone System
vs. Securafy UCaaS
| Capability | Legacy / Traditional PBX | Securafy UCaaS |
|---|---|---|
| Capital expenditure | High — hardware, installation, licensing | Zero — fully operational expense |
| Remote / mobile workers | Limited — desk-bound, VPN dependent | Native — softphone app on any device |
| Video conferencing | Separate vendor, separate bill | Built-in — same platform |
| Team messaging | Personal apps (iMessage, WhatsApp) — unmanaged | Managed, monitored, compliant |
| Scaling up or down | Complex — hardware changes, carrier contracts | Instant — add or remove users in minutes |
| Security hardening | Minimal — legacy PBX not designed for security | Prevention-First by default — MFA, encryption, monitoring |
| Compliance documentation | Manual — difficult to prove | Automated — call records, access logs, retention policies |
| IT management overhead | High — multiple vendors, multiple contracts | Zero — fully managed by Securafy |
| Disaster recovery | Physical hardware failure = total outage | Cloud-based — geo-redundant, auto-failover |
| Call analytics | Limited or unavailable | Real-time dashboard — volume, response time, missed calls |
| MS Teams / CRM integration | Not available | Native integration |
| Support accountability | Multiple vendors pointing fingers | Single provider — Securafy owns it all |
Who Benefits Most
From Managed UCaaS
Banking & Financial Institutions
Call recording retention, encryption, and compliance documentation satisfy GLBA and FFIEC examiner requirements. Every communication is archived, auditable, and secure.
Healthcare & Medical Practices
HIPAA-compliant communications with encrypted call recording, secure messaging, and access controls. Patient-facing and internal communications on a compliant, managed platform.
Legal Firms & Attorneys
Client confidentiality requires that communications are secured, logged, and controlled. UCaaS provides the documentation trail that satisfies bar ethics requirements and Ohio Safe Harbor obligations.
Manufacturing & Multi-Location
Connect multiple facilities, remote workers, and field teams on a single platform. Auto-attendant and call routing scale across locations without adding infrastructure at each site.
SMBs with Hybrid or Remote Teams
Your team works from offices, homes, and everywhere in between. UCaaS gives every user the same professional communications experience regardless of where they are located.
Veterinary & Professional Services
Replace aging phone systems with a modern, fully managed platform. Auto-attendant, appointment reminders, and after-hours routing without the overhead of managing the technology yourself.
UCaaS — Your Questions Answered
UCaaS stands for Unified Communications as a Service. It replaces your separate phone system, video conferencing tool, and team messaging app with a single cloud-delivered platform. You need it because fragmented communications tools are expensive to manage, difficult to secure, and create gaps in how your team collaborates — especially with hybrid and remote work. A managed UCaaS solution eliminates all three problems simultaneously.
Microsoft Teams Phone is a product you buy and configure yourself — or pay a consultant to set up once and leave you to manage. Securafy UCaaS is a fully managed service: provisioning, configuration, security hardening, carrier management, monitoring, and support are all included and owned by our team. You get the benefit of enterprise communications without any of the management burden. It also integrates with Teams natively, so the two are complementary, not competing.
Yes. Securafy manages the complete number porting process from your current carrier to the Cytracom platform. This includes all direct lines, main business numbers, toll-free numbers, and fax numbers. The cutover is scheduled during a low-traffic window and tested thoroughly before going live. Your customers dial the same number they always have.
That depends on your preferences. Most users work exclusively through the softphone app on their computer or mobile device — no physical phone required. If you prefer desk phones, Cytracom supports a range of IP desk phones that Securafy configures and provisions remotely. Either way, there is no on-premises PBX hardware — the platform runs entirely in the cloud.
Yes. Cytracom's platform includes encryption in transit and at rest, call recording with controlled access, audit logging, and retention policies. Securafy layers MFA enforcement, access controls, and our 24/7 monitoring on top. For HIPAA, we execute a Business Associate Agreement and configure the platform to satisfy PHI communication requirements. For GLBA and FFIEC, call recording retention and access documentation satisfy examiner requirements. For CJIS, we configure the platform to meet all 14 CJIS security policy areas relevant to communications.
For most small to mid-size businesses, the complete migration from assessment to cutover takes 2–4 weeks. This includes environment discovery, number porting initiation, platform configuration, user provisioning, testing, training, and cutover. Securafy manages the entire process — you are not responsible for coordinating between carriers or configuring the platform. The cutover itself is typically scheduled for a Friday evening and is complete before Monday morning.
Yes. UCaaS is available as a standalone service or as an add-on to any Securafy service tier — Essential-CARE, Secure-CARE, or Comply-CARE. When bundled with a Securafy tier, your communications environment is managed within the same CSA portal, monitored by the same NOC team, and covered by the same guarantees as your IT and security services. One provider. One portal. One bill.
Replace Your Phone System
With Something Better.
Start with a complimentary communications assessment. We will evaluate your current phone system, identify gaps, and show you exactly what Securafy UCaaS delivers for your specific environment — at no charge, no obligation.
★ Soteria Award — Most Trusted MSP in North America 2024 ★
30-Day Risk-Free Trial · 10-Minute Response Guarantee · Price Guarantee — No Hidden Fees
Voice, video, messaging, and collaboration — hosted, managed, and secured by Securafy. One vendor. One bill.
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See Exactly Where You're Exposed.
Before an Attacker Does.
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★ Soteria Award — Most Trusted MSP in North America 2024 · 30-Day Risk-Free Trial · 10-Minute Response Guarantee